[Libs-Or] Experiences with collections agencies?
Calcagno at wccls.org
Thu Apr 2 09:55:10 PDT 2015
I’d ditto what Cindy said about Unique. It’s one of the few vendors/services we DON’T have to worry about!
Eva Calcagno, Director
Washington County Cooperative Library Services
From: Libs-Or [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Cindy Gibbon
Sent: Thursday, April 02, 2015 9:33 AM
To: Carol Dinges
Cc: libs-or at listsmart.osl.state.or.us
Subject: Re: [Libs-Or] Experiences with collections agencies?
Carol--Unique is excellent. We've used them for years and they just won another bid with us. We'd be happy to share our RFP. Unique understands how libraries operates and has procedures in place for receiving records from all the major ILS vendors (which you will find is a significant barrier for most other collection agencies). Their customer service to both the library and to our patrons is exemplary. Most collection agencies don't understand that getting materials back is just as important--or moreso--than collecting money. Jennifer Steward, our circulation analyst, can answer any detailed questions you might have.
Access & Information Services Director
Multnomah County Library
cindyg at multcolib.org<mailto:cindyg at multcolib.org>
On Thu, Apr 2, 2015 at 8:42 AM, Carol Dinges <cdinges at ci.lebanon.or.us<mailto:cdinges at ci.lebanon.or.us>> wrote:
We are planning to begin using a collections agency for lost or long-overdue items. I have a couple of recommended companies, but I’m interested in hearing about others’ experiences with this process before making a final decision. I’d particularly like to hear about Unique, which I understand is used by quite a few libraries here in Oregon.
Thanks so much for your help!
Library Services Manager
Lebanon Public Library
55 Academy St.
Lebanon, OR 97355
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