[Libs-Or] From WSL --- Workshop: Communicating in the Midst of Change

[Darci Hanning]

Greetings!

For additional information or assistance, please contact:

Jennifer Fenton
ALA LEARN RT President, 2014-2015

CE/Training Coordinator
Washington State Library
360.570.5571
jennifer.fenton at sos.wa.gov<mailto:jennifer.fenton at sos.wa.gov>

Register now for this free workshop from the Washington State Library, and note that
registration closes two weeks before the event date or once filled.


Communicating in the Midst of Change
Register at http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2447&audience=state

<http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2447&audience=state>
Workshop is 9:00am-1:00pm at each location:
·         6/11/2015, Jefferson County Library, Port Hadlock
·         7/9/2015, San Juan Island Library, Friday Harbor
·         7/15/2015, Seattle Public Library, Central Branch, Seattle
·         7/16/2015, Sno-Isle Libraries Service Center, Marysville
·         8/19/2015, Neill Public Library, Pullman
·         9/9/2015, Yakima Valley Libraries, Main Library, Yakima
·         9/10/2015, Ritzville Public Library, Ritzville
Changes in libraries can have a large impact on staff, customers, and other stakeholders. Something as small as rearranging a few chairs and tables can lead to strained interactions if change is not communicated well. What about the larger changes? The tools and processes for communicating change are similar whether the change is minuscule or enormous. Whether you are dealing with customers who have a hard time adjusting to changes in their environment (e.g. rearranged furniture) or staff who are trying to maintain high levels of service in the midst of major changes (e.g. moving to a new building), good communication is imperative at every level of the library.


The communication processes, knowledge, and tools presented enable participants to do the following:

• Identify and articulate the main issues that arise when change is not communicated well

• Identify and repair communication issues with colleagues

• Identify and repair communication issues with customers

• Improve in their ability to manage customer expectations

• Create a basic communication plan

• Select appropriate free and low-cost communication tools

Presented by Leslie Boyter, Essential Explorations<http://essentialexplorations.biz/>.

Light refreshments will be provided, but there is NO lunch included in this 1/2 day workshop.


Jennifer Fenton
ALA LEARN RT President, 2014-2015

CE/Training Coordinator
Washington State Library
360.570.5571
jennifer.fenton at sos.wa.gov<mailto:jennifer.fenton at sos.wa.gov>


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