[Libs-Or] Library proctoring

Sonstegaard, Elizabeth Elizabeth.Sonstegaard at cityofalbany.net
Fri Apr 24 09:16:12 PDT 2015

Our library is reevaluating our proctoring services and would love some feedback.  Currently we proctors exams for a wide range of students: local and online community colleges and universities, high schools, certificate programs, etc.  While this is a popular service it has become increasingly time consuming on our already limited staff.  For example, after agreeing to proctor we print out exam login/password info, file it under students name, administer the exam, and then sometimes have to fax/scan/mail the completed exam back to the school or login to a proctor account and enter a score.  Students have to pay for any printing and they must bring their own postage but are not required to hold a current library card from our library.  Many of the students would be eligible to receive a card through the Passport program, so forcing students to get a library card seems like another hoop to jump through which would not generate any library revenue.  It feels like a valuable service for the library to offer but it is also taking a lot of time (especially during mid-terms and finals) and creates a significant workload for staff.  We've considered charging a flat rate for each test proctored ($5?).    I'm interested in hearing how other libraries handle test proctoring.  Any ideas/suggestions are appreciated!

Elizabeth Sonstegaard

Albany Public Library
Albany, OR

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