[Libs-Or] when to call 911 for medical intervention when patron says no

Maureen Cole mcole at ci.oregon-city.or.us
Sat Nov 14 12:18:49 PST 2015

Hi everyone:
Yesterday we had a situation in which a person, with a scary but according to her non-life-threatening medical condition, had what appeared to be a seizure; however, she requested that we not call an ambulance. That request went out the window when she appeared to be having trouble breathing. But it raised the very real question-when do you call for medical assistance against a patron's wishes?

Obviously, we all have to make judgement calls based on the information at hand. In addition to the person with the medical need, we have to think about the rest of the library. But, in your experience do you have any wisdom that helps quide you when this comes up? I believe all medical personnel would say call them immediately; what are your thoughts as a library employee charged with the safety of all patrons?

Thanks for your collective wisdom and feedback. Have a great weekend!

Maureen Cole
mcole at orcity.org<mailto:mcole at orcity.org>
Library Director
Oregon City Public Library
606 John Adams St.
Oregon City, Oregon 97045
503-657-8269 ext. 1010 Direct phone
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