[Libs-Or] New book at State Library: Effective Difficult Conversations (all ages)

Fri Dec 9 14:46:09 PST 2016

The following new title is available for interlibrary loan from the Oregon State Library. If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process (e.g. OCLC or ALA request form). Otherwise, send your full name, the name of your library, complete title information, shipping address, and a phone number to the document delivery department at library.request at state.or.us<mailto:library.request at state.or.us>.

[https://3.bp.blogspot.com/-s_Wr_2xScRk/WEstvM8Jv0I/AAAAAAAAAy0/3NCf3Gvj7goMuu8XlS7NrP_BwFmCErbSACLcB/s1600/EffectiveDifficultConversationsBookCover.jpg]<https://3.bp.blogspot.com/-s_Wr_2xScRk/WEstvM8Jv0I/AAAAAAAAAy0/3NCf3Gvj7goMuu8XlS7NrP_BwFmCErbSACLcB/s1600/EffectiveDifficultConversationsBookCover.jpg>
Soehner, C. B., & Darling, A. (2017). Effective Difficult Conversations: A Step-by-Step Guide. Chicago, IL: ALA Editions.

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.  Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to

  *   proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;
  *   prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;
  *   diffuse volatile emotions by maintaining a calm, measured approach;  and
  *   follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

(Book description)

If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process (e.g. OCLC or ALA request form).  Otherwise, send your full name, the name of your library, complete title information, shipping address, and a phone number to the document delivery department at library.request at state.or.us<mailto:library.request at state.or.us> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or Orbis Cascade Alliance Courier, and you may return them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks. Thank you for your patience.

Most library staff are able to use their library's interlibrary loan service to borrow professional development material. However, if you do not have access to these services or are not currently affiliated with a library, please contact me (katie.anderson at state.or.us<mailto:katie.anderson at state.or.us>) to discuss alternative options for borrowing the material.

Be sure to check out our Library and Information Science (LIS) blog<http://osl-lis.blogspot.com/> to discover the most recent additions to our LIS collection and search our catalog<https://ccrls.ent.sirsi.net/client/en_US/oslpublic> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Development welcomes your suggestions for acquisitions - see the blog for an input form or email us!

This collection is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the Oregon State Library.

Katie Anderson, MLS, Youth Services Consultant
Library Support and Development Services<http://www.oregon.gov/osl/LD/pages/index.aspx>
Oregon State Library, 250 Winter St. NE, Salem, OR 97301
katie.anderson at state.or.us<mailto:katie.anderson at state.or.us>, 503-378-2528
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