[Libs-Or] Infopeople: Upcoming Online Courses

[Darci Hanning]

Greetings!

These are online courses from Infopeople that run for either two or four weeks. These are not free but an excellent source for ongoing professional development:



Following are some of the Infopeople courses currently open for registration. The fee for all 4-week courses is $125 for those in the California library community, $200 for all others. The fee for all 2-week courses is $75 for those in the California library community, $150 for all others.


For a list of all courses open for registration visit the Infopeople site<https://www.infopeople.org/>.



Basic Cataloging and Classification – NEW!

<https://infopeople.org/civicrm/event/info?reset=1&id=667>An Infopeople 4-week online course, May 9, 2017 to June 5, 2017
Instructor: Xiaoli Li<https://infopeople.org/people/xiaoli-li>

Through practical information and hands-on exercises, you will gain an understanding of cataloging practices, rules, and tools, as well as the nuts and bolts of copy cataloging. At the end of four weeks you will feel comfortable with the basics of cataloging, classification, and MARC records and be ready to begin copy cataloging items in a variety of formats.

For a complete course description and to register go to: https://infopeople.org/civicrm/event/info?reset=1&id=667

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Customer Service Challenges: Dealing with Difficult Patron Behavior<https://infopeople.org/civicrm/event/info?reset=1&id=664>



An Infopeople 4-week online course, May 2, 2017 to May 29, 2017
Instructor: Mary Ross<https://infopeople.org/people/mary-ross>

Libraries face some unique customer service challenges. They provide free and open access to resources and services, ideally in an environment that is safe and respectful to staff, patrons, volunteers, and others. In this course instructor Mary Ross will help you develop an understanding of, and skills to deal with, a range of difficult behaviors including external “trigger factors,” internal stress points, prevention and proactive approaches and consistent enforcement of your library’s policies and procedures as well as follow up after an incident.


For a complete course description and to register go to: https://infopeople.org/civicrm/event/info?reset=1&id=664

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Developing Effective Library Partnerships

<https://infopeople.org/civicrm/event/info?reset=1&id=662>An Infopeople 2-week online course, April 18, 2017 to May 15, 2017

Instructor: Catherine Hakala-Ausperk<https://infopeople.org/people/catherine-hakala-ausperk>

Could your library do more if you had more money, more staff time and expanded marketing? Not surprisingly, you’re not alone. Organizations, businesses and projects all around your community could say the same. So, why not work together? This course will demonstrate how to identify, nurture and grow partnerships that will expand your impact and enhance your value.

For a complete course description and to register go to: https://infopeople.org/civicrm/event/info?reset=1&id=662

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Serving People with Mental Illness at Your Library

<https://infopeople.org/civicrm/event/info?reset=1&id=659>An Infopeople 2-week online course, April 25, 2017 to May 22, 2017

Instructor: Josh Berk<https://infopeople.org/people/josh-berk>

In this timely course, the instructor will share a practical, compassionate and understanding approach to the delivery of library services to patrons who have a mental illness. You will gain the information and tools you need to better understand mental illnesses. You will also have the chance to look at examples of the challenges faced by libraries and their patrons, and learn from the exemplary approach some libraries are taking as they seek to meet the challenges.

For a complete course description and to register go to: https://infopeople.org/civicrm/event/info?reset=1&id=659

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Gini Ambrosino, Infopeople Project Assistant
705 E. Bidwell, Suite 2 – 312
Folsom, CA 95630
(916) 690-6595
assist at infopeople.org<mailto:assist at infopeople.org>
http://infopeople.org/

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