[Libs-Or] Helping patrons without internet access (or the million dollar question)

Kathy Street kstreet at otld.org
Fri Apr 10 08:52:15 PDT 2020

All of those are good suggestions for area that aren’t rural. In our area there are no FedEx stores, hotel lobbies are closed to non-customers for COVID-19 and hospitals are only allowing patients to enter the buildings. 


Kathy Street, MLS

Library Director

Oregon Trail Library District



From: Libs-Or [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Sue Adams
Sent: Thursday, April 9, 2020 7:58 PM
To: Lee Van Duzer <Lee_Van_Duzer at co.washington.or.us>
Cc: libs-or at listsmart.osl.state.or.us
Subject: Re: [Libs-Or] Helping patrons without internet access (or the million dollar question)


Lee, does your patron not have a computer?


FedEx stores have computers that can be used, for a fee. Printing is available. I would suggest your patron call ahead to check. Also hotels often have one or two computers for customers to use and print, perhaps under the circumstances today, a kind employee would let you patron use. I've also seen resource computers at hospitals.


Another reason why libraries are so important!



On Monday, April 6, 2020, Lee Van Duzer <Lee_Van_Duzer at co.washington.or.us <mailto:Lee_Van_Duzer at co.washington.or.us> > wrote:

Hello all,


Has anyone found options to help patrons who don’t have internet access but need to see the online or print materials?


I had a patron call with a legal question, and it’s not something I can just read over the phone. They have been unable to get legal assistance. I imagine many library patrons are struggling without internet access. I figured I’d see if/how any other librarians are addressing this need.







Lee Van Duzer (Mr.), Law Librarian

Washington County Law Library

111 NE Lincoln St <https://www.google.com/maps/search/111+NE+Lincoln+St?entry=gmail&source=g> ., MS 45

Hillsboro, OR 97124


Phone: 503-846-8880

Fax: 503-846-3515







Sue Adams

On-call Librarian

Multnomah County Library

multcolib.org <http://multcolib.org> 




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