[Libs-Or] Enroll in "Preparing for the Unexpected: Dealing with Difficult Patrons"

[Jodie Borgerding]

Preparing for the Unexpected: Dealing with Difficult PatronsNovember 15 & 16, 2023, 1:00 pm - 3:00 pm CSTWe all have ideal versions of the perfect library and the perfect patron in our minds, but real life comes with real curveballs. How can a library prepare for the next difficult patron interaction? Evaluate (or develop) and revise policies to address new and ongoing situations. Improve communication skills among staff and patrons to better handle a variety of situations they are likely to encounter in the library. Take steps now to train staff, boost confidence in addressing situations, and support patrons respectfully and adequately.

Learning objectives for this session include:
•       Identify types of difficult situations and interactions
•       Evaluate policies and practices for difficult days
•       Discuss training strategies to boost staff confidence and communications

Amigos Member Fee - $ 180.00
Non-member Fee - $ 360.00

Register today: https://www.amigos.org/civicrm/event/register?id=1975


Jodie Borgerding (she/her/hers)
Continuing Education Services Manager

Amigos Library Services
1190 Meramec Station Rd. Ste. 207
Ballwin, MO 63021
972-340-2897
borgerding at amigos.org<mailto:borgerding at amigos.org>
www.amigos.org<https://amigos.org/>





















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