[PL-Directors] New training opportunities for public library directors and staff

Thu Apr 14 13:42:44 PDT 2022

Greetings directors,

I wanted to share these key (and free!) training resources for you and your staff. Below you will read about:

  *   Front Line Customer Service (six-module, asynchronous course)
  *   Equitable Workplace Practices for Managers (series of self-paced tutorials)
  *   Statewide access to board training resources from United for Libraries
  *   Live Webinar: Libraries Build Business: Support from Boards, Friends, and Foundations
  *   Live Webinar: First Amendment Audits: What Your Library Board and Staff Need to Know
  *   Live Webinar: Friends of the Library & Book Sales: Branch Sales, Online Stores, and More

And be sure to check out the latest monthly training newsletter<https://libguides.osl.state.or.us/conted/newsletters> on the CE LibGuide.

Descriptions:

Front Line Customer Service - The State Library has purchased access to a self-paced series of learning modules, Front Line Customer Service<https://my.nicheacademy.com/oregonstaff/course/38645>. Access will be available through April 3, 2023, in Oregon's Library Staff academy. (If you need access to the academy, please use this request form<https://www.surveymonkey.com/r/OR-NicheAcademy> -- available to Oregon library staff, volunteers, and board members).

These six modules are designed to help your staff grow customer service confidence and skills, lower stress, better respond to difficult customer situations with renewed energy and resolve, and build more positive and long-lasting relationships with library patrons. Learners can work through modules individually or in small groups focus on building confidence with:

  *   Tools to respond to difficult customers
  *   Steps to take to build and maintain patron relationships
  *   Video examples of customer situations
  *   Safety and environmental awareness

Equitable Workplace Practices is a series of self-paced tutorials geared for directors, managers, and supervisors in libraries of all types. These tutorials will help learners understand and implement concepts covering:

  *   Guiding Effective Conversations
  *   Seeing Staff as Human
  *   Establishing Explicit Expectations
  *   Fairness in Responsibility

Check out Equitable Workplace Practices for Managers<https://my.nicheacademy.com/oregonstaff/pathway/44499> in the Oregon Library Staff academy. If you need access to the academy, please use this request form<https://www.surveymonkey.com/r/OR-NicheAcademy>.

Statewide Access to Board Training Resources from United for Libraries
The State Library of Oregon has partnered with United for Libraries to provide statewide access to a comprehensive catalog of training and resources for library advisory and governing boards, Friends Groups, Foundations, and the staff who work with them.

The State Library has created this LibGuide<https://libguides.osl.state.or.us/conted/boardtraining> to help provide an overview of the resources and how to access them at the ALA eLearning<https://elearning.ala.org> website, a new fully accessible, mobile-friendly centralized web portal with a robust search capability and dynamic product listings. Other features include:
*         Activity completion by course
*         Comprehensive downloadable transcript
*         Quick links to all earned certificates
*         Simplified registration for monthly Learning Live webinars included in statewide access
*         Simplified registration for additional webinars included in statewide access
*         Catalog of additional courses available for registration and/or purchase by other divisions, units, and offices of ALA, including a quick link<https://elearning.ala.org/page/free-events> to free events
*         An integrated calendar with dates to upcoming Learning Live webinars and other synchronous training included in statewide access

Upcoming webinars from United for Libraries - mark your calendars and register now:

  *   May 11, 11:00a - 12:15p: First Amendment Audits: What Your Library Board and Staff Need to Know Free to Oregon library staff and board members. Register here<https://airtable.com/shrLvc8kO2wpOpnDo>.

What should library staff do when self-proclaimed "citizen journalists" enter the library claiming a right to question employees and film in any space accessible to the public? The May 11 webinar "First Amendment Audits: What Your Library Board and Staff Need to Know", presented by United for Libraries and the ALA Office for Intellectual Freedom, will share how you can prepare by adopting well-crafted policies and training staff.

This program will also cover the library as a public forum and the necessary components of user behavior policies and meeting room policies. The program will include opportunities to participate in role-play scenarios that demonstrate best practices when board members interact with library users and members of the public. The program will include a Q&A with presenters Deborah Caldwell-Stone (pictured), director of ALA's Office for Intellectual Freedom and Executive Director of the Freedom to Read Foundation, and Lori Fisher, Assistant State Librarian for New Hampshire.

Learning Live sessions for May and June:

  *   May 10, 11:00a - 12:00p Libraries Build Business: Support from Boards, Friends, and Foundations - Register here<http://airtable.com/shrRr8yRzVoZrbEPD>.

Libraries Build Business (LBB)<https://www.ala.org/advocacy/workforce/grant> is a national initiative of ALA, supported by Google.org, intended to build capacity in libraries offering programming or services to local entrepreneurs and the small business community, prioritizing low-income and underrepresented entrepreneurs. Learn how library boards, Friends of the Library groups, and library Foundations can help support libraries in their business-related services and programming. Megan Janicki, project manager of Libraries Build Business, will provide an overview of the program. Susan M. Preece, director of the Topsham (Maine) Public Library, will discuss how the library's board and Friends have supported the LBB program in their library. Stacey Goddard, public services manager at the Spokane (Wash.) County Library District, will address their library Foundation and board's involvement.

  *   June 14, 11:00a - 12:00p Friends of the Library & Book Sales: Branch Sales, Online Stores, and More - Register here<http://airtable.com/shrRr8yRzVoZrbEPD>.

Join staff with the Friends of Montgomery County (Md.) Libraries<https://www.folmc.org/> as they provide tips and answer Q&A on branch book sales, full-time used bookstores, online store fronts, and more.

Ari Z. Brooks, MSW is executive director of Friends of Montgomery County Libraries. An experienced fundraiser and nonprofit manager, she has held leadership positions in three not-for-profit organizations for 25 years in Maryland and Pennsylvania. Her work has primarily focused on engaging and inspiring the community to provide volunteer and philanthropic support. She lectures and trains library-support groups throughout the region on organizational development, fundraising, and program development and evaluation. Ms. Brooks earned a Bachelor's degree from the University of Virginia and a Master's degree in Social Work from the University of Pennsylvania. She is a graduate of the 2004 Class of Leadership Montgomery and the inaugural 2009 recipient of the Emerging Leader Award for the County Executive's Awards for Excellence in the Arts and Humanities.

Lance Salins is business operations director with Friends of Montgomery County Libraries. He manages all aspects of business development of the organization including overseeing both of the Friends of the Library, Montgomery County bookstores. Mr. Salins began volunteering in 2009 and was hired part-time as a Clerk working for the organization in 2011, before being promoted to Assistant Manager and, then, full-time Business Coordinator in 2014 and currently serves as the Director of Business Operations. Mr. Salins earned his Bachelor's degree in Psychology, magna cum laude, from The University of Maryland. He also serves on the Board of Directors for Hose2Habitat, a Maryland based nonprofit working to enhance the welfare of animals in zoos and sanctuaries.

Cheers,
Darci Hanning, MLIS (she/her/hers)
Public Library Consultant / CE Coordinator
State Library of Oregon | Library Support and Development Services
971-375-3491 | darci.hanning at slo.oregon.gov<mailto:darci.hanning at slo.oregon.gov> | www.oregon.gov/library<http://www.oregon.gov/library>
Follow @StateLibraryOR: Facebook<http://fb.me/StateLibraryOR> | Twitter<https://twitter.com/StateLibraryOR> | Instagram<https://www.instagram.com/statelibraryor/> | Pinterest<https://pinterest.com/statelibraryor/> | YouTube<https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured>
Continuing Education Resources: https://libguides.osl.state.or.us/conted

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