[Answerland-summit] Follow up to "Oregon Reference Summit Presents: Confidence in Any Weather" - Recording and Survey

[Natalie Brant]

Hello,

We are following up on the virtual Reference Summit session "Confidence in Any Weather: A Toolbox for Information & Referral" that you registered for last Thursday.

We now have the webinar recording, slides and handouts archived on the Reference Summit website<https://sites.google.com/olaweb.org/oregon-reference-summit/home/past-conferences> .

Whether you attended the live session or watch the recording, the planning committee would be most grateful if you could fill out our short survey about the experience linked below.

SURVEY<https://docs.google.com/forms/d/e/1FAIpQLScIztMSYE_fs6-X5Zt3_tWMEQt1R1rCzetTk71jMDUUMKnXOA/viewform?usp=sf_link>


Thanks for registering, and for future virtual Reference Summit sessions, see our website!<https://sites.google.com/olaweb.org/oregon-reference-summit/home>

-Virtual Reference Summit Planning Committee


Natalie Brant
(she/her/hers)
Reference Services Librarian
Government Information Division
Phone: (503) 378-5007
www.oregon.gov/library<http://www.oregon.gov/library>
Follow us: Facebook<http://fb.me/StateLibraryOR> | Twitter<https://twitter.com/StateLibraryOR> | Tumblr<http://www.statelibraryor.tumblr.com/> | Pinterest<https://pinterest.com/statelibraryor/>

[Title: State Library of Oregon]

From: Natalie Brant
Sent: Wednesday, July 29, 2020 10:55 AM
To: Natalie Brant <Natalie.Brant at state.or.us>
Cc: 'answerland-summit at omls.oregon.gov' <answerland-summit at omls.oregon.gov>
Subject: Oregon Reference Summit Presents: Confidence in Any Weather. Our first virtual session! July 30th 1p.m.

Hello,

The Reference Summit Planning Committee is excited to welcome you to our first Virtual session! Thank you for registering.

If you have questions you can contact this session's facilitators:

Me - natalie.brant at state.or.us<mailto:natalie.brant at state.or.us>
or
Mark Peterson - mark.peterson at mhcc.edu<mailto:mark.peterson at mhcc.edu>

See information and the Zoom link below.


Thursday, July 30
1:00 - 2:00 p.m.

Confidence in Any Weather
Ciara Doyle and Gabe Wright of 211info
Now more than ever it's vital to be able to connect people with resources that can help them. Whether you are new to the job or are looking to refresh your skills, in this webinar you will learn to identify things that make an Information & Referral encounter challenging and develop a set of tools for success, even when you have to say "No." We will provide examples of scripting to use when resources aren't available, and talk about strategies for controlling the call, and how to manage difficult interactions. Finally, we will talk about ways to de-escalate and tips for debriefing difficult calls.



Topic: Confidence in Any Weather: A Toolbox for Information & Referral (1-2 pm)
Time: Jul 30, 2020 01:00 PM Pacific Time (US and Canada)

Join Zoom Meeting
https://us02web.zoom.us/j/83178461012

Meeting ID: 831 7846 1012
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Meeting ID: 831 7846 1012
Find your local number: https://us02web.zoom.us/u/kd4kxfecIs


See you tomorrow!

-Natalie


Natalie Brant
(she/her/hers)
Reference Services Librarian
Government Information Division
Phone: (503) 378-5007
www.oregon.gov/library<http://www.oregon.gov/library>
Follow us: Facebook<http://fb.me/StateLibraryOR> | Twitter<https://twitter.com/StateLibraryOR> | Tumblr<http://www.statelibraryor.tumblr.com/> | Pinterest<https://pinterest.com/statelibraryor/>

[Title: State Library of Oregon]

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