[CDP-development] Information Technology Service Unit Leader (ITSL) Course

[Masse, Theresa]

FYSA

The Statewide Interoperability Program, in cooperation with the Cybersecurity and Infrastructure Security Agency (CISA) will be hosting an All-Hazards Information Technology Service Unit Leader (ITSL) Course October 17th thru 20th, in Salem. The ITSL Course is designed to help IT Professional integrate into the Incident Command System (ICS) structure during major emergencies, disasters, and planned events. The ITSL is needed to provide information management, cybersecurity, and application management for the many critical incident/event related functions, to include:  Incident/Unified Command Post, Incident Communications Centers, and various tactical operations centers, joint information center (JIC), staging areas, and field locations.  The ITSL Course provides an overview of the ITSL components including the Unified Help Desk (inclusive of both communications and IT support), IT Infrastructure Manager, Network Manager, and specialist roles. It provides an in-depth overview of their responsibilities and includes exercises for the ITSL's major functions to ensure reliable and timely delivery of IT services to participating agencies and officials during a multi-agency response. An article highlighting the success of the ITSL role can be found here<https://www.cisa.gov/blog/2020/11/09/information-technology-structure-and-leadership-emergency-response>.

Upon completion of the course, students are issued a Position Task Book<https://urldefense.us/v3/__https:/www.oregon.gov/siec/Documents/COML/ITSL_Position_Task_Book_DRAFT*20REV11D_2019.pdf__;JQ!!BClRuOV5cvtbuNI!V9MuVi_vJin2VpGjRZbR0PXcT0loShTsz5BGz4GuiiRRuo_OIaOEcCyzHtXB69CPUEUqbu4$> (PTB). PTB's outline specific on the job tasks that must be demonstrated during events, incidents, or training that show proficiency in the position. Once a student has completed their PTB, they can submit it to the State Interoperability Program for peer review and certification. The certification and credentialing process is outlined in our Communications Unit (COMU) Program Documentation available here<https://urldefense.us/v3/__https:/www-auth.oregon.gov/siec/Documents/COML/OREGON*20COMU*20Plan*20Rev.*201.pdf__;JSUlJQ!!BClRuOV5cvtbuNI!V9MuVi_vJin2VpGjRZbR0PXcT0loShTsz5BGz4GuiiRRuo_OIaOEcCyzHtXB69CPrfatMJU$>. Certified ITSLs may be called upon (with their agency's permission and support) to aid the state's response to disasters, incidents, and major planned events such as the 2020 Labor Day Fires, 2021 Ice Storm, or the World Athletic Championships in Eugene.

At this time, the class is limited to students supporting emergency or disaster response in Oregon only as it is limited to 20 seats. Students MUST have a sponsoring public safety, emergency management, or disaster response organization. (Volunteers are eligible to attend with sponsoring agency endorsement.)This course is offered free of charge however students/agencies/organizations are responsible for any travel or per diem costs associated with attending the course. As a condition of enrollment, home agencies/organizations are expected to support students in completing their PTBs following the course and supervisors will be contacted before confirming enrollment.

Registration information is outlined in the attached flyer. Please note that ICS 300 is a required pre-requisite. Students will not be confirmed for registration without a copy of their certificate or transcript showing completion, or proof of enrollment in an ICS 300 course that completes prior to October 17th.  Students needing assistance in locating an ICS 300 course, should reach out to me as soon as possible.

Please feel free to reach out to me with any questions.

Thank you.

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William Chapman
Statewide Interoperability Coordinator (SWIC)
Statewide Interoperability
Shared Services
Enterprise Information Services
Desk: (503) 373-7251 Cell: (971) 283-4607
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"Ensuring user-friendly, reliable and secure state technology systems that serve Oregonians."


Theresa A. Masse
Cyber Security Advisor, Region 10 (Oregon)
Cybersecurity and Infrastructure Security Agency
Department of Homeland Security
Phone: (503) 930-5671
Email: theresa.masse at cisa.dhs.gov<mailto:theresa.masse at cisa.dhs.gov>

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