[collaborative-vr] Improving Chat Reference with Emotional Intelligence: Webinar

[Kelly McDonald]

Hello,

Here is a link to the webinar we've recently provided to our Ask a
Librarian team (and other librarians interested in the subject throughout
Florida) about emotional intelligence in chat reference. A couple of our
participating librarians from Florida State University offer this as part
of their library's staff training and were gracious enough to present on
this topic for us. Enjoy!

https://www.youtube.com/watch?v=kQKZHTxrRWw

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