[collaborative-vr] Cooperative Question

Caitlin Kenney ckenney at wnylrc.org
Tue May 7 05:56:06 PDT 2024


Hi Ed,

That’s exactly the set-up we have. Besides this current situation, it makes it really difficult to monitor transcripts for quality control and I’m really struggling to get some of these issues across to Springshare (it’s not the first time we’ve run into this conversation).

Caitlin

Caitlin Kenney
Reference & Research Services Coordinator
Statewide Administrator for Ask Us 24/7
Western New York Library Resources Council (WNYLRC)
Airport Commerce Park East
4950 Genesee Street, Suite 170
Cheektowaga, NY 14225
716-633-0705 x 115
Pronouns: she/her/hers
wnylrc.org<https://wnylrc.org/>
WNYLRC is a member of Empire State Library Network

From: Ed Wolf <ewolf at hslc.org>
Sent: Tuesday, May 7, 2024 8:07 AM
To: Caitlin Kenney <ckenney at wnylrc.org>
Cc: collaborative-vr at omls.oregon.gov
Subject: RE: [collaborative-vr] Cooperative Question

Morning, Caitlin,

I’m the coordinator for the Pennsylvania Chat with a Librarian service and our setup appears similar to yours.  We have a statewide cooperative that has direct participants (who use our instance of LibAnswers) and shared-system participants (who have their own instance of LA, but back their local service up to our statewide/global cooperatives).  We also haven’t found a way to access those shared-system transcripts – which can be extremely frustrating when one of our local shared system coordinators wants to report an issue with a global interaction but I can’t actually see the transcript and have to try to walk them through the steps of locating and sending it to me.  I’d be extremely interested in any potential solutions you may come up with.

ed

Ed Wolf  (he/him)
Virtual Reference & Information Specialist

  *   POWER Library: Chat with a Librarian Coordinator
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From: collaborative-vr <collaborative-vr-bounces at omls.oregon.gov<mailto:collaborative-vr-bounces at omls.oregon.gov>> On Behalf Of Caitlin Kenney via collaborative-vr
Sent: Monday, May 6, 2024 3:05 PM
To: Carla Steinberg Pfahl <pfahl001 at umn.edu<mailto:pfahl001 at umn.edu>>
Cc: Collab-VR (collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>) <collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>>
Subject: Re: [collaborative-vr] Cooperative Question

Hi Carla,

Her institution has their own LibAnswers account but belongs to the NY cooperative.

We have been through all of those steps. I cannot see Global Cooperative transcripts for her institution, only those that are in my LibAnswers account. She has had no luck trying to pull the transcripts for herself. As administrator of the NY cooperative, I don’t understand why I am not able to see transcripts for all patrons of institutions in the NY cooperative, only for my LibAnswers system. This particular point of the discussion has resulted in a completely circular, unending back and forth with Springshare. And I’m wondering if anyone else is able to access ALL transcripts for all of their cooperative members, including those not in a shared group system.

Thank you, Caitlin


Caitlin Kenney
Reference & Research Services Coordinator
Statewide Administrator & Project Manager for Ask Us 24/7
Western New York Library Resources Council (WNYLRC)
Airport Commerce Park East
4950 Genesee Street, Suite 170
Cheektowaga, NY 14225
716-633-0705 x 115
Pronouns: she/her/hers
wnylrc.org<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwnylrc.org%2f&c=E,1,lD2X4EGPxQdLdnBPalVxWnZ_22WZh0-8wa0xmvUPmHaMWQ8NCxVMsOsl-Pw3bW3a4k99aBHbjxeNjMA5HlZCe7qhOSRnWHT4W9j949QJ&typo=0>
WNYLRC is a member of Empire State Library Network

From: Carla Steinberg Pfahl <pfahl001 at umn.edu<mailto:pfahl001 at umn.edu>>
Sent: Monday, May 6, 2024 2:56 PM
To: Caitlin Kenney <ckenney at wnylrc.org<mailto:ckenney at wnylrc.org>>
Cc: Collab-VR (collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>) <collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>>
Subject: Re: [collaborative-vr] Cooperative Question

Hi Caitlin,
Is the institution under a shared group system or did that institution have a paid subscription to LibAnswers but still part of your NY cooperative?
If shared group system go to LibAnswers > LibChat > Transcripts > filter by Department
If they have a separate paid subscription go to LibAnswers > 24/7 Co-op (select your NY academic or public coop dashboard) > on the Coop dashboard window go to Transcripts > filter by Institution.

I may be missing something but those are the steps I take to access transcripts. I hope this helps.
Carla

On Mon, May 6, 2024 at 1:41 PM Caitlin Kenney via collaborative-vr <collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>> wrote:
Hi all,

I think a few of your cooperatives are also hosted on Springshare. I’m at a bit of an impasse with them. I ran into an issue last week where I was trying to help a member library locate and download transcripts for some statistics she is trying to keep. She has a separate LibAnswers system so I can only do so much as I cannot access that system.

I have repeatedly asked Springshare why I’m not able to view transcripts for all libraries in my cooperative, regardless of separate LibAnswers systems. This is something that has come up multiple times and I’ve never received a satisfactory answer. This time the party line is to tell me that I would need someone from that institution to create me an login for that institution’s LibAnswers system. Has anyone else experience this issue? How do you get around it? I just find it a little frustrating because while everything else in LibAnswers is an improvement over QuestionPoint, this specific barrier has been a detriment.

All best, Caitlin

Caitlin Kenney
Reference & Research Services Coordinator
Statewide Administrator & Project Manager for Ask Us 24/7

Western New York Library Resources Council (WNYLRC)
Airport Commerce Park East
4950 Genesee Street<https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g>, Suite 170<https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g>
Cheektowaga, NY 14225<https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g>
716-633-0705 x 115<tel:(716)%20633-0705>
Pronouns: she/her/hers
wnylrc.org<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwnylrc.org%2f&c=E,1,YggTaKSNMTfh8dpEF2oTcIWGhshR3ZV2nGyD_f7J4t2CF7YZmzgmwLkdIhHeH9h4FKjfblKNu86fbU0-5b_4n4tQnPAgsb7LaPNLW8U7Lrw,&typo=0>
[cid:image001.png at 01DAA05C.35B3C460]
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--
--
Carla Steinberg Pfahl, Librarian
Outreach & Instruction / AskMN.org<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fAskMN.org&c=E,1,_bEhscGJW2KQzLTxOF_PG9U1nI9dXzg7lc3h9bfOekOQtX9Ttw4XB9TyMG0CHbQthMI4nyBbz8OW3c0br21gVQWGSVAw_W6l93un96mwaw,,&typo=0&ancr_add=1> Coordinator
Minitex<http://www.minitex.umn.edu/> / University of Minnesota
60 Wilson Library
309 19th Ave So
Minneapolis, MN 55455
pfahl001 at umn.edu<mailto:pfahl001 at umn.edu>
<mailto:pfahl001 at umn.edu>
Office: 612-626-6845
Cell: 612-432-7025
Minitex: 1-800-462-5348

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