[LHDAccreditation] WEBINAR OPPORTUNITY: OPHA Performance Management Webinars

[Kathleen Johnson]

Please see the below email for two webinar opportunities on "Performance
Management and Customer focus" and "Performance Management and Variation in
Work Processes". Both webinars are hosted by OPHA and CLHO and will be
presented by Marni Mason of MarMason Consulting.


*Kathleen Johnson*, *MPH*
Program Manager
Coalition of Local Health Officials
Phone: 630-740-0088
*kathleen at oregonclho.org <kathleen at oregonclho.org> *
Check out the CLHO website: www.oregonclho.org for accreditation
information and resources.



*Tuesday, May 13, 10-11am*: Tools for Increasing Customer Focus:



Learn about various methods for identifying the needs of different client
and customer groups. These tools facilitate your quality planning and
improvement efforts. Real tools! Real application!



*To Regis**ter*:
https://attendee.gotowebinar.com/register/7315277716155923714



*Wednesday, May 28, 10-11am*: Variation in Work Processes



Why don't we get the same results when we conduct the same activity over
and over? Learn about the theory of variation in work process and how to
better understand how to use different methods, such as control charts, to
improve the results of a work process. This fundamental concept is one of
the foundations of all quality improvement efforts.



*To Register:* https://attendee.gotowebinar.com/register/7622106331491640321



Thanks,


Josie

Josie Henderson, MPAHA
Executive Director
Oregon Public Health Association
503-719-5600
jhenderson. <jhenderson at oregonpublichealth.org>opha at gmail.com
www.oregonpublichealth.org
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