[lstac] Complaint policies and procedures around use of Grants to States funds

[Forbes, Lyndsay (BLC)]

Thank you to everyone who replied - this was all very helpful!


Lyndsay Forbes

Project Manager and Grants Specialist

Massachusetts Board of Library Commissioners

Office: 617-725-1860 ext. 252

Mobile: 857-488-6616





________________________________
From: Heilig, Jean <Heilig_J at cde.state.co.us>
Sent: Thursday, October 2, 2025 3:59 PM
To: Forbes, Lyndsay (BLC) <lyndsay.forbes at mass.gov>; LSTA Coordinators Listserv <lstac at omls.oregon.gov>
Subject: RE: Complaint policies and procedures around use of Grants to States funds

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Hi Lyndsay,

We have the following posted on our website  (In our case the Assistant Commissioner is the State Librarian):



STA Comment and Complaint Procedure

Comments and complaints about fiscal, contractual, or ethical concerns regarding LSTA programs and funding will be forwarded to the LSTA Coordinator. The LSTA Coordinator will respond as is appropriate to the situation, either through a phone call, an email message or a formal letter. The Colorado State Library will accept complaints or questions from any Colorado resident or member of the Colorado library community.

If the person making the comment or complaint is not satisfied with the information provided by the LSTA Coordinator, the comment or complaint may be sent to the Assistant Commissioner at the Colorado Department of Education who will respond as appropriate to the situation. The Assistant Commissioner is the person of last resort for questions or complaints about the LSTA program.







Jean Marie Heilig
,       MLIS, MBA
​​​​
Fiscal Officer; LSTA Grant Coordinator
Colorado State Library
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From: lstac <lstac-bounces at omls.oregon.gov> On Behalf Of Forbes, Lyndsay (BLC) via lstac
Sent: Thursday, October 2, 2025 11:28 AM
To: LSTA Coordinators Listserv <lstac at omls.oregon.gov>
Subject: [lstac] Complaint policies and procedures around use of Grants to States funds



Good afternoon,



Currently the only written policy we have around our use of Grants to States funds is for subgrants. It is essentially an appeal process for those not recommended for funding. There is nothing outside of that for our agency. If you have any broader complaint policies you use for your G2S funds, I'd appreciate if you could pass them along. Just looking for develop something more comprehensive!



Thank you!



Lyndsay Forbes

Project Manager and Grants Specialist

Massachusetts Board of Library Commissioners

Office: 617-725-1860 ext. 252

Mobile: 857-488-6616




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