[ODLC] Libby Authentication Weirdness?

[Kris Wiley]

Hi, Laurin,

You are the first to report this issue to me. I'm including folks at OverDrive into this conversation so they can weigh in.

Thanks!

Kris Wiley
ODLC Chair, 2024-25
Roseburg Public Library
________________________________
From: Odlc <odlc-bounces at omls.oregon.gov> on behalf of Laurin Arnold via Odlc <odlc at omls.oregon.gov>
Sent: Monday, August 5, 2024 4:10 PM
To: odlc at omls.oregon.gov <odlc at omls.oregon.gov>
Subject: [ODLC] Libby Authentication Weirdness?

Hi folks,
We have had at least 3 patrons say that they have been unable to use Libby after 10pm. They will receive a "please verify" message and the card verification fails, no matter how many times it happens. These patrons have had no issues during the day and we have no reason to believe that it is our ILS.

We are doing some fact-finding at the moment, seeing if other staff have experienced this themselves or heard about it from patrons, looking for any commonalities. I'm curious, are any of you/your patrons experiencing this issue?

Thanks!

Laurin Arnold | she, her, hers

Collection Development Manager

Jackson County Library Services

541.774.6573

jcls.org



________________________________

Jackson County Library Services acknowledges that its libraries are located within the traditional lands of the Cow Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta, Takelma, and Latgawa people, whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde. JCLS is committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage you to learn more about the land you reside on. For more information, go to jcls.org/land.<http://jcls.org/land>

Notice: Please note my email address has changed. Please update your records.

________________________________

This e-mail and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this in error, please notify the sender and delete this e-mail from your system. If you are not the named addressee, disclosure, distribution, copying or taking any action in reliance on the contents of this information is prohibited.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/odlc/attachments/20240805/02157ecc/attachment-0001.html>