[ODLC] Libby Authentication Weirdness?

[Laurin Arnold]

Hi folks,
We have had at least 3 patrons say that they have been unable to use Libby after 10pm. They will receive a "please verify" message and the card verification fails, no matter how many times it happens. These patrons have had no issues during the day and we have no reason to believe that it is our ILS.

We are doing some fact-finding at the moment, seeing if other staff have experienced this themselves or heard about it from patrons, looking for any commonalities. I'm curious, are any of you/your patrons experiencing this issue?

Thanks!

Laurin Arnold | she, her, hers

Collection Development Manager

Jackson County Library Services

541.774.6573

jcls.org



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Jackson County Library Services acknowledges that its libraries are located within the traditional lands of the Cow Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta, Takelma, and Latgawa people, whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde. JCLS is committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage you to learn more about the land you reside on. For more information, go to jcls.org/land.<http://jcls.org/land>
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