[Sbot_mailing_list] Oregon State Board of Towing Update: Case Management System implemented and other news

[MCCULLOUGH Torey (Tow Board)]

Good afternoon,

The Oregon State Board of Towing is proud to announce the Case Management System is implemented!

  *   Board staff will enter complaints filed in 2024 into the CMS.
  *   Complainants will be contacted as their complaints are entered with more information.
  *   Complaints meeting the Board's complaint criteria will be forwarded for investigation. Towers will be contacted as part of the investigation.
  *   Both the complainant and the tower will be contacted after Board review of the complaint and investigation report.
  *   The Board's website will be updated with new instructions on filing a complaint by the New Year.
  *   Until then, complaint information can be sent via email to: compliance at towboard.oregon.gov<mailto:compliance at towboard.oregon.gov>

January 14, 2025 Public Board Meeting

  *   The Board is hosting a public meeting January 14, 2025 to:
     *   Conduct its regular business.
     *   Discuss towing rates, fees, and invoicing practices as identified in the 2025 Strategic Plan.
     *   Review complaints and investigations to determine appropriate board action.
  *   SPACE IS LIMITED - RSVPs are required for in-person attendance.
  *   Meeting materials will be posted on the Board's website no later than 3:00 p.m. on Monday, January 13, 2025.

Oregon State Board of Towing Public Policy and Rules Advisory Group

  *   The advisory group is one method the Board uses to solicit input and feedback in drafting public policies and administrative rules.
  *   To be a part of the ongoing conversations:
     *   Send an email to  info at towboard.oregon.gov<mailto:info at towboard.oregon.gov>
     *   Subject Line: Advisory Group
  *   Anyone with an interest in the Board's public policy, administrative rules, or mission statement is welcome to be a part of the advisory group.

Holiday Office Closures:
The Board's office will be closed to the public:

  *   December 25, 2024 in observance of Christmas
  *   January 1 in observance of New Years
  *   Staff availability may be limited between December 24 and January 2 to accommodate field work, projects, and holiday closures.

Happy holidays!

Torey McCullough
Administrator - State Board of Towing
Mailing Address:
ICO DMV-HQ
1905 Lana Avenue, NE
Salem, OR  97314
Website: www.oregon.gov/sbot<http://www.oregon.gov/sbot>



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Board Mission:
The Oregon State Board of Towing is responsible for protection of the safety and well-being of the public through the regulation of the towing industry by administering and enforcing the laws and rules of the State of Oregon, setting professional standards and expectations of the towing industry, and ensuring fairness and continuity of towing services provided by Oregon's towing industry.

Stay Informed!
Subscribe to the Board's mailing list<https://omls.oregon.gov/mailman/listinfo/sbot_mailing_list> to get the latest news and information.

You're Invited to the Board's January 14, 2025 Public Board Meeting
For more information visit: https://www.oregon.gov/sbot/Pages/Board-Agendas-Meetings.aspx



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