[Libs-Or] Answerland Notable Transcript Award

Emily PAPAGNI emilyp at multco.us
Thu Jan 30 12:02:31 PST 2014


Answerland, Oregon's Statewide Virtual Reference service (
http://www.answerland.org/), recognizes Lisa Elliott of Tigard Public
Library for her excellent virtual reference work while staffing the service
in May 2013. Lisa's transcript is online at


Lisa picked up a chat call with a somewhat complex statistical question
about childhood diseases. The patron asked for information about the top
15-20 childhood illnesses and the top 15-20 childhood surgeries, both in
the U.S. and globally.

Lisa was immediately friendly and welcoming. Her first thought of a
resource was the CDC.  A search of CDC.gov led Lisa to a report on
children's health, including a great deal of data, but not the specific
statistics for which the patron was searching.

Lisa was undeterred. She moved on to searching for World Health
Organization data. When the data continued to be elusive, Lisa offered to
have other librarians continue the research and send an answer to the
patron via email. Librarians at OHSU Library did send an email answer to
the patron with additional resources.

The Quality Team is impressed with Lisa's friendly tone, knowledge of
authoritative resources, and clear determination to answer the question.

As an expression of our appreciation, Lisa was presented with flowers and a
certificate. Please join us in congratulating her!

The Answerland Quality Team

Stephanie Debner, Mt. Hood Community College (stephanie.debner at mhcc.edu)

Joanna Milner, Multnomah County Library (joannam at multcolib.org)

Hillary Ostlund, Hillsboro Public Library (
Hillary.Ostlund at hillsboro-oregon.gov)

Emily Papagni, Multnomah County Library (emilyp at multco.us)
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