[Libs-Or] Curbside Service

Mon Jun 29 20:38:14 PDT 2020

Bandon Public Library is currently offering curbside service on Tuesday, Wednesday, and Thursday from 10:30 a to 12:30 p and 4p to 6p and Friday and Saturday from 10:30a-12:30p and 3:30-4:30p.

We schedule (10) appointments per half hour. Materials are pre-checked out to patrons and are bagged. We are handing out the bags through a small awning-style window. Because the window opens out from the bottom, it acts as a sneeze guard which gives us extra protection. It is also set back from the curb on the other side of a cheerful bed of daisies and giant clover. Atmosphere is everything.

Patrons are instructed to maintain proper physical distancing and to not approach the window until the previous patron has cleared the area. Generally, patrons arrive by car and park at the curb, walk out of their car and up to the window. Sometimes a line of cars form. The cars provide physical distancing. Some arrive on foot, or by bike, but are always respectful to keep their distance. We are a small town, so we generally know all our patrons.

Patrons call when a hold triggers an email notice. Additionally, staff will contact the patron to set up an appointment. We take phone calls between 10 and 7 Tuesday to Thursday and 10-5 on Friday and Saturday. Most patrons place holds online, but some prefer to avail themselves of our reader’s advisory services. We also accept email orders.

Generally, 2 staff members take care of the day’s check out of materials. The second staff member will then begin to work the window while multitasking by pulling holds hourly and shelving; our dispensary window is adjacent to the stacks. A third staff member spends the first hour or so cleaning materials that are due out of quarantine, but will return to help with making and receiving phone calls. It’s all hands on deck in those busy morning hours. The afternoon goes more smoothly.

We currently have 3 full and 2 part time people working the 5 days per week that we are open. Everyone chips in, in addition to their own duties. Although we have the ability to serve 60-80 patrons per day, we are probably currently operating at about 50-75% depending on the day and people's memory.

Jan Ayers, Library Assistant

Bandon Public Library

541-347-3221

________________________________
From: Libs-Or <libs-or-bounces at omls.oregon.gov> on behalf of Peter Leonard <PeterL at wccls.org>
Sent: Monday, June 29, 2020 4:38 PM
To: Kauffman, Lynn <Lynn.Kauffman at cityofalbany.net>; libs-or at omls.oregon.gov <libs-or at omls.oregon.gov>
Subject: Re: [Libs-Or] Curbside Service

Cedar Mill & Bethany Libraries

Answer below:

Peter Leonard

Executive Director

[CMBCL_logo_email_200x]

12505 NW Cornell Road Suite 13

Portland, OR 97229

503 644-0043 x 110

library.cedarmill.org<https/library.cedarmill.orgG:/Before%20April%202013>

From: Libs-Or [mailto:libs-or-bounces at omls.oregon.gov] On Behalf Of Kauffman, Lynn
Sent: Monday, June 29, 2020 10:01 AM
To: libs-or at omls.oregon.gov
Subject: [Libs-Or] Curbside Service

Hello,

Albany Public Library is providing curbside pick-up for library patrons.

I am looking to gather information regarding the following questions:

  1.  Does your library provide this service? YES
  2.  How many days a week are you providing this service to your patrons?  6
  3.  How many hours per day are you providing this service to your patrons?  3 days- 3 hours;   3 days - 6 hours
  4.  How many patrons are you serving per day? We think capacity is 40 per hour at each library. We are now up to 27 per hour.
  5.  What is the average staff time that you have assigned to this service?   2 staff per hour at each library  plus 2 staff hours prep before shift
  6.  How many staff members do you have on site to provide this service?  We are scheduling appointments in 3 hour blocks and have 6 on site doing this service.  There are also others in library doing other tasks.

Thank you for taking time the time to share your experiences.

Stay safe and stay well.

Sincerely,

Lynn Kauffman

[https://www.cityofalbany.net/images/stories/logos/library.png]

Lynn Kauffman
Librarian II

TECHNICAL SERVICES
541-791-0016 desk

Albany Public Library
City of Albany, Oregon
2450 14th Avenue SE, Albany, Oregon 97322

library.cityofalbany.net<http://library.cityofalbany.net/>

______________
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