[Sora] Complaints database software inquiry

[Dobra Sarah E]

Hello everyone,

I’m reaching out to see if other state agencies currently use any of the software solutions below and would be willing to share their experiences.  OHA is formalizing a COVID vaccine complaints process that allows us to quickly identify and elevate equity-related vaccine issues for rapid response while tracking trends to enact changes at the systems-level.  We’re currently evaluating these as potential options for complaints/concerns handling from intake to resolution, with the opportunity to expand the use of the software to broader vaccine planning and/or other program initiatives.  Any insights would be greatly appreciated!


  *   Salesforce
  *   ServiceNow
  *   CMS Enterprise
  *   iConstituent
  *   WorkPro
  *   iSight
  *   CMTS

Additionally, if you are receiving COVID vaccine complaints and concerns or know of anyone at your agency who is, we are conducting an environmental scan to explore the various sources, volume and types of complaints/concerns as well as any additional information that might be helpful to inform our development process.  Please feel free to reach out directly or connect us with the appropriate contact.

Thank you!

Sarah


Sarah Dobra
Manager, Ombuds Program and Innovator Agents
Member and Stakeholder Support Unit, External Relations Division
OREGON HEALTH AUTHORITY
sarah.e.dobra at dhsoha.state.or.us<mailto:sarah.e.dobra at dhsoha.state.or.us>
Cell: 503-798-3610
Ombuds Program: 877-642-0450 / 503-947-2346
OHA.OmbudsOffice at dhsoha.state.or.us<mailto:OHA.OmbudsOffice at dhsoha.state.or.us> or send a secure email from the Ombuds website:
https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx
نتكلم العربية  Hablamos Español




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