[Sora] FW: 2022 Ombuds Year End Report

[PINNEY Ellen]

Hello wonderful SORA colleagues!   I am thinking this is the SORA list serve but if it is not can you please share with that list or send me the e-mail address and I will do so?

Sarah Dobra is wanting to make sure SORA list serve receives.

Thank you!


To health,

Ellen Pinney
Ombuds
Oregon Health Authority
Ellen.Pinney at oha.oregon.gov<mailto:Ellen.Pinney at dhsoha.state.or.us>
(She/Her)
Cell: 503-884-2862 /Toll Free: 877-642-0450
Fax  503-934-5023
OHA.OmbudsOffice at dhsoha.state.or.us<mailto:OHA.OmbudsOffice at dhsoha.state.or.us>
or send a secure email from the Ombuds website:
https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx
Hablamos Español



From: Dobra Sarah E <SARAH.E.DOBRA at oha.oregon.gov>
Sent: Monday, March 20, 2023 3:33 PM
To: DOLPH Annaliese * GOV <Annaliese.DOLPH at oregon.gov>; CURRANS-HENRY Rachel * GOV <Rachel.CURRANS-HENRY at oregon.gov>; TIBBS Abby * GOV <Abby.TIBBS at oregon.gov>; Baden David <DAVID.BADEN at oha.oregon.gov>
Cc: Tara Chetock <Tara.A.CHETOCK at dhsoha.state.or.us>; PINNEY Ellen <Ellen.PINNEY at oha.oregon.gov>; HITTLE Dana <Dana.HITTLE at oha.oregon.gov>; Clarke Ebony Sloan <Ebony.S.Clarke at oha.oregon.gov>; Goto Lavinia S <Lavinia.S.Goto at dhsoha.state.or.us>; Sarah E. Wetherson (she/her) <SARAH.E.WETHERSON at oha.oregon.gov>; adrienne.daniels at multco.us; McDermott Shawna M. <Shawna.M.McDermott at oha.oregon.gov>; Kirsten Isaacson <KirstenI at seiu49.org>; Oscar Arana <OscarA at nayapdx.org>
Subject: 2022 Ombuds Year End Report

Dear Governor Kotek, Chair Arana and Director Baden,

Pursuant to Oregon Revised Statute (ORS) 414.712, the Oregon Health Authority (OHA) provides Ombuds services to individuals who receive medical assistance through the Oregon Health Plan (OHP - Oregon’s Medicaid and Children’s Health Insurance Program). The Ombudsperson is directed to serve as the recipient’s advocate on issues concerning access to and quality of care.

The OHA Ombuds position is a formal, internal voice for process and system improvements responsive to identified trends impacting services for the more than 1.4 million Oregonians served by OHP.

As required by ORS 182.500, the OHA Ombuds Program provides quarterly reports to the Governor, OHA Director and the Oregon Health Policy Board that include:

  1.  A summary of the services that the Ombuds provided during the year 2022;
  2.  Recommendations for improving access to or quality of care provided to OHP members; and
  3.  Recommendations for improving Ombuds services.

Please find attached the OHA Ombuds 2022 year-end report for January through December 2022. This report<https://www.oregon.gov/oha/ERD/OmbudsProgram/2022%20OmbudsYearEnd%20Report.pdf> is also available on the Ombuds Program website.<https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx>

Sincerely,

[cid:image001.png at 01D95B27.A1375330]

Sarah Dobra
Ombuds Program Manager, on behalf of the entire OHA Ombuds Program



CC:
Rachel Currans-Henry, Health Policy Advisor, Governor’s Office
Annaliese Dolph, Initiative Director, Behavioral Health, Governor’s Office
Abby Tibbs, Senior Advisor, Governor’s Office
Dr. Lavinia Goto, Co-Chair, Medicaid Advisory Committee
Adrienne Daniels, Co-Chair, Medicaid Advisory Committee
Shawna McDermott, Director, OHA Health Systems Division
Dana Hittle, State Medicaid Director, OHA Health Systems Division
Ebony Clarke, Behavioral Health Director, Oregon Health Authority
Ellen Pinney, Principal Ombuds


Sarah Dobra
Manager, Ombuds Program and Innovator Agents
Member and Stakeholder Support Unit, External Relations Division
OREGON HEALTH AUTHORITY
sarah.e.dobra at oha.oregon.gov<mailto:sarah.e.dobra at oha.oregon.gov>
Cell: 503-798-3610
Ombuds Program: 877-642-0450 / 503-947-2346
OHA.OmbudsOffice at odhsoha.oregon.gov<mailto:OHA.OmbudsOffice at odhsoha.oregon.gov> or send a secure email from the Ombuds website:
https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx
نتكلم العربية  Hablamos Español




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