[techtalk] Tech-Talk: SOFTWARE - Thriving With Windows 10

Tue Apr 25 13:03:30 PDT 2017

Greetings!

The Tech-Talk e-newsletter for Oregon library staff is distributed weekly via the Libs-OR and TechTalk mailing lists. Please do not forward.

Know someone who might be interested in receiving a copy but they’re not on Libs-OR or the TechTalk mailing lists? Have them contact darci.hanning at state.or.us<mailto:darci.hanning at state.or.us> or visit http://listsmart.osl.state.or.us/mailman/listinfo/techtalk to receive the TechTalk newsletter!

This paid subscription service is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the Oregon State Library. Enjoy!

[Tech-Talk]

Want to share Tech-Talk?  Ask first. Contact info at Tech-Talk.com<mailto:info at tech-talk.com>

© 2017 Shared Results International

[http://www.tech-talk.com/wp-content/uploads/2017/04/Oregon-State-new.png]Brought to you by the State Library of Oregon

The State Library is pleased to provide you with Tech-Talk.com. We encourage you to make the most of this skill-building membership site at www.Tech-Talk.com<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X2-clpwkNrVt9QzW6Q79XYEwQStys8rB9vm-Jz0UGP_ECERKwFbhlAhHHgzpdZwOCenNoFutBXegm2zncahTHKLJ9JkYsKSIyBT9R-C_n9gSZlK9arBTFT8=&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==>.

Username: ORLIBTECH
Password: ORLIBTECH  (case sensitive)

Contact Darci Hanning at darci.hanning at state.or.us<mailto:darci.hanning at state.or.us> if you have questions.

[Tech-Talk Video]<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X-yyy8IsfUSw33Dc-KKMXYlMPsmgiP9NFGjHXh3RMRnqlSVNaNQWBoAX5O0YZDTgFJCdFG-xlP6b2TerFFkUpOEJEKUbx22Wb8LIF7a2y2SGavNSXvRGiWEMqG67iebfBo9sCPUJpmZtT0FIxW9KNIH5AHG0piMBZwA9Pv0fkdRM&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==>
This Week's Tech-Talk:  SOFTWARE
1. VIDEO ...Thriving With Windows 10
2. SPECIAL REPORT ... Thriving With Windows 10
3. COMMUNICATING ... Formula for A Complaint

NOTE: To view the VIDEO, click here<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X-yyy8IsfUSw33Dc-KKMXYlMPsmgiP9NFGjHXh3RMRnqlSVNaNQWBoAX5O0YZDTgFJCdFG-xlP6b2TerFFkUpOEJEKUbx22Wb8LIF7a2y2SGavNSXvRGiWEMqG67iebfBo9sCPUJpmZtT0FIxW9KNIH5AHG0piMBZwA9Pv0fkdRM&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==>. Enter the User Name and Password!

Tech-Talk: Thriving With WINDOWS 10
Intermediate

If you're new to the Windows 10 Operating System, you'll like this overview.

[http://www.tech-talk.com/wp-content/uploads/2016/09/PRODUCT-IMAGE-BOOK-Windows_10.png]You can...

watch the highlights in the video above ... and then read the "how to" detail plus a few more features in this PDF<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X0OHbvSz0TkU4HL9cGxC2DMGjvE94Z_M_rRJqG4XN8Pqf3HgQ3IGZjKs18v2q2nU7RyUHRO6GVHXjIukEX5hlhwyn8hVC2M2kZFOARSLa0ydoebf-JEhkhwFDtMVl9ThQSIhL4QpmbEU_yH8Pz9bjINjlPKThOC6asAGczO5Hh0MLMFR-udmcB-ji-QYzLp9ad0OWr5Gykb2h8xnhYDkEzp4d16EiTlLRWFuuoDQGiZsUEoYRr20n3k=&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==> Window 10 "cheat sheet."

Together, with the 5 minute video and the 13 page report, you'll have a greater understanding of how to navigate in Windows 10, along with how to use some of the new bells and whistles.

[Communications]Communications:  Writing
Creating a letter of complaint?  Use the formula!
Have you ever had a problem where you needed to write a letter of complaint to get it resolved?  If so, there is a proven formula you may wish to follow.

There are three parts: 1) Recognition of the person's ability and willingness to help, 2) List of facts, and 3) What you want to happen..

1. Recipient Recognition.  Make it clear to the reader that you are addressing the letter to him (or her) because you believe he is in a position to help and is willing to do so.

Example:  "I believe you are willing to help and able to resolve this issue."

2. The Facts. List the facts ... crisply and in chronological order.  Present them objectively without emotion. Use bullets and white space to make it easy to read.

Example:
- Purchased lamp on January 7th from Home Depot
- Replaced six bulbs within the first month

3. What YOU Want. Tell the reader what you want to happen.  Don't expect them to know or to choose what you prefer.  If you make it easy for them to say yes, you have a better chance of a positive resolution.

Example:  "Please credit my account for $19.56"

[Tech-Talk]

CLICK HERE ... FOR THE LIBRARY!<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7XyVuxCanKu5IyKlwO8J-K7pjBo9t0yO--EcEp9Y5GcCqr07GXPIsVeAUmpbjC5yUSEXr7KDiPgkngv39bjIKcbhzcu63HcT6ATSiWaFd-0vO7B9kJEmWCM4=&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==>

Your Tech-Talk.com Membership Site!

NOTE: Forgot your user ID?  See your sponsor block at the top. Problems? Contact us at Support at Tech-Talk.com<mailto:Support at Tech-Talk.com>

[mystery man]

Topic Suggestion or Frustration?
Have a problem that we can solve for you?
Just tell us and we'll get you the answer!<http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X2-clpwkNrVtE5x3iVtpPzfBYMQeHMJGDyb-dOn6FewLUAGLoebcnEKdzlGYsLK_NzJvbLttg1VLTtw6zBFBpVc-0yD0nzweb_MVYPH_WcJmgvbleGjaJy6Xxm7vtFc4GuLzMzfsoO9z&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==>

Copyright 1996-2017 Shared Results International. Published weekly. Do not forward this issue of Tech-Talk.com without prior permission from Shared Results International. Distribution is limited by contract. Forwarding it to unauthorized recipients constitutes copyright infringement. For information on site licenses or how to include additional recipients, email darci.hanning at state.or.us<mailto:darci.hanning at state.or.us>.

Darci Hanning, MLIS
Technology Development Consultant
darci.hanning at state.or.us<mailto:darci.hanning at state.or.us> | 503-378-2527 | www.oregon.gov/osl/ld<http://www.oregon.gov/osl/ld>
Follow us: Facebook<http://fb.me/orlibsupport> | Twitter<https://twitter.com/ORLibSupport> | Tumblr<http://www.statelibraryor.tumblr.com/> | Pinterest<https://pinterest.com/statelibraryor/>
Ask me about the Edge Initiative<http://oregonedge.net/>!

[cid:image003.png at 01D2BDC4.5594F1F0]

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/techtalk/attachments/20170425/d6e237e6/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 15580 bytes
Desc: image003.png
URL: <https://omls.oregon.gov/pipermail/techtalk/attachments/20170425/d6e237e6/attachment.png>