[Answerland] Getting Started with Answerland chat reference

[STARKSMITH Gesse * SLO]

Hi Gennifer,

You know, I think the issue is that State Library IT recently made some domain updates and now all our LibGuides have slightly different web addresses. Please try the following links and let me know if you run into any problems.

LibGuide: https://slo.oregon.gov/answerland/home
Staff Primer<https://slo.oregon.gov/ld.php?content_id=58594820> and Shift Basics<https://slo.oregon.gov/ld.php?content_id=45902073> linked from the Using LibAnswers<https://slo.oregon.gov/answerland/libanswers> section of LibGuide

I’ll be sure to update the faulty links in the Niche Academy training, as well. Sorry that I didn’t catch them there! I appreciate you bringing this to my attention.

Thanks,
Gesse Stark-Smith, MIS (she/her)
Virtual Reference Coordinator
State Library of Oregon
gesse.stark-smith at slo.oregon.gov<mailto:gesse.stark-smith at slo.oregon.gov> | 971-600-4992
www.oregon.gov/library/libraries<https://www.oregon.gov/library/libraries>
Work Schedule: Mon 8-2, Weds & Thurs 8:30-4

[Logo for the Library Support & Development Services division at the State Library of Oregon]<http://www.oregon.gov/library/libraries>

From: Answerland <answerland-bounces at omls.oregon.gov> On Behalf Of Genifer Snipes via Answerland
Sent: Thursday, October 23, 2025 1:46 PM
To: STARKSMITH Gesse * SLO via Answerland <answerland at omls.oregon.gov>
Subject: [Answerland] FW: Getting Started with Answerland chat reference

Good afternoon Gesse,

I am working on adding two replacement librarians to Answerland beginning November 1, and it turns out the training materials I’ve been sharing are no longer working. This is what I’ve been asking them to go through:

     *   Answerland Training for New Staff<https://my.nicheacademy.com/oregonstaff/course/7491> online training

     *   Staffing Answerland: A Primer for Library Staff<https://libguides.osl.state.or.us/ld.php?content_id=58594820>

     *   https://libguides.osl.state.or.us/answerland/bestpractices

     *   Answerland Shift Basics<https://libguides.osl.state.or.us/ld.php?content_id=45902073>
However, as Miriam noted in her email below, items 2-4 all lead to dead ends, and the Niche Academy training also sends learners to those resources. Understanding the future of Answerland is tenuous, where should I send my team to look for onboarding training right now?

Thanks,
Genifer

From: Miriam Rigby <rigby at uoregon.edu<mailto:rigby at uoregon.edu>>
Date: Thursday, October 23, 2025 at 10:22 AM
To: Genifer Snipes <gsnipes at uoregon.edu<mailto:gsnipes at uoregon.edu>>
Subject: RE: Getting Started with Answerland chat reference
The link to “Staffing Answerland” appears to have a problem… however, the link to Answerland Training for New Staff seems to include a section titled Staffing Answerland – is that the same info?

Also, all three of the 2-4th links below have some issues “Unknown LibGuides Domain”

And to add to it – some of the links from within nicheacademy lead to the same libguides fail
Miriam

From: Genifer Snipes <gsnipes at uoregon.edu<mailto:gsnipes at uoregon.edu>>
Sent: Thursday, October 16, 2025 12:08 PM
To: Jeffrey Staiger <jstaiger at uoregon.edu<mailto:jstaiger at uoregon.edu>>; Miriam Rigby <rigby at uoregon.edu<mailto:rigby at uoregon.edu>>
Cc: Ann Shaffer <ashaffer at uoregon.edu<mailto:ashaffer at uoregon.edu>>; Kristin Buxton <kbuxton at uoregon.edu<mailto:kbuxton at uoregon.edu>>
Subject: Getting Started with Answerland chat reference

Hi everyone,

Thank you for agreeing to participate in the Answerland chat co-op. We’d like you to begin your shifts at the start of November but before that, you’ll need to complete some online training.

Actions:

  1.  By October 28th, complete:

     *   Answerland Training for New Staff<https://my.nicheacademy.com/oregonstaff/course/7491> online training

     *   Staffing Answerland: A Primer for Library Staff<https://libguides.osl.state.or.us/ld.php?content_id=58594820>

     *   https://libguides.osl.state.or.us/answerland/bestpractices

     *   Answerland Shift Basics<https://libguides.osl.state.or.us/ld.php?content_id=45902073>

  1.  Notify me by email when you’ve completed those trainings.

After you’ve completed the training, you will:

  1.  Be added to the Answerland LibStaffer system
  2.  Be added to the Answerland chat queues in LibAnswers
  3.  Begin taking on shifts on/after November 6th.

If you have any questions, please don't hesitate to contact Kristin and me or drop your questions in the Answerland Teams channel.

Best,
Genifer
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20251023/f9a263dc/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 19516 bytes
Desc: image001.png
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20251023/f9a263dc/attachment.png>