[collaborative-vr] Question about Service Models

[Tamara Ottum]

Hi Carla,

I am also interested in hearing from others who are using something other than QuestionPoint for afterhours service.

As to our model…Oregon now uses QuestionPoint fully, but for many years we had a custom-built Drupal site that ran the service during daylight hours and connected to QuestionPoint for after-hours backup.

The advantages of the Drupal site was that we could completely control the software, as well as the staffing during the day, so we could maintain our own quality standards. The downside was lack of backup staff during the day, and needing staff to keep the software up to date.

If you want more details, let me know.

-Tamara

Tamara Ottum, MLIS
Answerland Coordinator
State Library of Oregon | Library Support & Development Services
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us> | 503-378-6506 | www.oregon.gov/osl<http://www.oregon.gov/osl>

From: collaborative-vr [mailto:collaborative-vr-bounces at listsmart.osl.state.or.us] On Behalf Of Carla Steinberg Pfahl
Sent: Monday, October 30, 2017 10:32 AM
To: collaborative-vr at listsmart.osl.state.or.us
Subject: [collaborative-vr] Question about Service Models

Hi All,

I was wondering if you could share what your current service model is for a statewide chat service? I am investigating whether it would be worth while to pursue a more flexible model offering 2 or more software options for our libraries while still maintaining the 24/7 component.

Is there a statewide 24/7 program that does not use QP for their afterhours piece?

Thanks in advance!
Carla

--
--
Carla Steinberg Pfahl, Librarian
Reference Outreach & Instruction / AskMN.org Coordinator
Minitex<http://www.minitex.umn.edu/> / University of Minnesota
60 Wilson Library
309 19th Ave So
Minneapolis, MN 55455
pfahl001 at umn.edu<mailto:pfahl001 at umn.edu>
<mailto:pfahl001 at umn.edu>
612-626-6845
1-800-462-5348
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20171030/cd1a805b/attachment.html>