[collaborative-vr] Scripts used in chat sessions

[Cristen Polley]

Thanks Kelly, Paul, and Nono for sharing. Paul, it’s interesting to see which scripts your service decided to keep as part of the weeding process. And thanks Nono for sharing the QP scripts as well.

It’s especially helpful to see the wording used to respond to challenging chats, such as when there’s rude or inappropriate behavior.

I’ll make a note to share our revised scripts with the group when they’re ready. And Kelly, good luck with your project :)

Thanks again!

Cristen

> On Jul 26, 2018, at 7:55 AM, Paul Chasen <pchasen at prattlibrary.org> wrote:
> 
> Hi Cristen,
> 
> Here is a link to scripts that were updated as of 7/24/18:  http://askusnow.info/staff/learningcenter/technical/statewide-scripts <http://askusnow.info/staff/learningcenter/technical/statewide-scripts>.  They are continuing to be revised and updated based off of my liaisons' feedback, to ultimately get them ready for the Fall 2018.  The aim is to not add too many scripts (there used to be too many to count), but improve the ones that we got.
> 
> -Paul
> 
> On Wed, Jul 25, 2018 at 7:44 PM, Burling, Nono <nono.burling at sos.wa.gov <mailto:nono.burling at sos.wa.gov>> wrote:
> Do you know about this page <http://wiki.questionpoint.org/w/page/13839430/Clearinghouse%20for%20QuestionPoint%20Scripts> on the QP wiki Cristen?
> 
> It has tons of examples.  Not every link on this page is scripts but I don’t seem to find one page that is only scripts.  They are pretty well labeled.
> 
>  
> 
> Nono
> 
> From: collaborative-vr [mailto:collaborative-vr-bounces at listsmart.osl.state.or.us <mailto:collaborative-vr-bounces at listsmart.osl.state.or.us>] On Behalf Of Cristen Polley
> Sent: Wednesday, July 25, 2018 4:05 PM
> To: collaborative-vr at listsmart.osl.state.or.us <mailto:collaborative-vr at listsmart.osl.state.or.us>
> Subject: [collaborative-vr] Scripts used in chat sessions
> 
>  
> 
> Hi everyone,
> 
>  
> 
> I’m currently working on a small summer project to refresh our scripts (the pre-written messages we use when chatting with patrons).
> 
>  
> 
> Would anyone be willing to share a link to their scripts or a copy of them if they’re not available online?
> 
>  
> 
> I’d love to see what types of scripts you have and how they’re written to get some ideas! For reference, here’s a link to our current scripts: https://askaway.org/staff/scripts <https://askaway.org/staff/scripts>
>  
> 
> Thanks!
> 
> Cristen
> 
>  
> 
> Cristen Polley
> Coordinator
> BC Electronic Library Network
> p. 778.782.5419
> m. 604.653.2334
> e. cristenp at bceln.ca <mailto:cristenp at bceln.ca> | w. https://bceln.ca <https://bceln.ca/>
> 
> Mondays - Thursdays
> 
> The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, and Tsleil-Waututh Nations.
> 
>  
> 
> 
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> 
> -- 
> Paul Chasen
> Statewide Coordinator, Maryland AskUsNow! 
> Enoch Pratt Free Library/SLRC
> 400 Cathedral Street
> Baltimore, MD  21201
> 443-984-4955 
> pchasen at prattlibrary.org <mailto:pchasen at prattlibrary.org>
>  <http://askusnow.info/>
Cristen Polley
Coordinator
BC Electronic Library Network
p. 778.782.5419
m. 604.653.2334
e. cristenp at bceln.ca | w. https://bceln.ca

Mondays - Thursdays

The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, and Tsleil-Waututh Nations.

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