[collaborative-vr] Keeping past chat transcripts

[Cristen Polley]

Hi collaborative-VR folks,

I hope you’re all enjoying your summer!

I have a question about chat transcripts and retention and would be very grateful for any insight / experience you can share.

As our service has moved from QuestionPoint to LibraryH3lp, I’ve been wondering whether or not to download and save our past chat transcripts from QP.

I’m not sure if it’s worth saving any of them at all or only for a particular time period. We have all past session data and usage data, it’s just the full transcripts I’m now wondering about.

Does anyone have any thoughts about this? Do you download and save full transcripts regularly or have you done so in the past?

Thanks as always for your insight!!

Cristen


Cristen Polley
Coordinator, BC Electronic Library Network
p. 778.782.5419 | m. 604.653.2334
e. cristenp at bceln.ca | w. https://bceln.ca
My pronouns are she/her/hers

Mondays - Thursdays

The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.

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