[collaborative-vr] Keeping past chat transcripts

[Paul Chasen]

Hi Cristen,

I'll be more than happy to email you directly feedback on saving
transcripts.

I'm replying back to the whole email group because when I tried to email
you directly from my prattlibrary.org and AUN accounts, I got this bounce
back message, which others may have possibly received as well:


*The response from the remote server was:550 "This mail cannot be forwarded
because it was detected as spam."*

May you bring this server message to the attention of your IT staff?

Regards,

Paul

On Wed, Jul 10, 2019 at 2:44 PM Cristen Polley <cristenp at bceln.ca> wrote:

> Hi collaborative-VR folks,
>
> I hope you’re all enjoying your summer!
>
> I have a question about chat transcripts and retention and would be very
> grateful for any insight / experience you can share.
>
> As our service has moved from QuestionPoint to LibraryH3lp, I’ve been
> wondering whether or not to download and save our past chat transcripts
> from QP.
>
> I’m not sure if it’s worth saving any of them at all or only for a
> particular time period. We have all past session data and usage data, it’s
> just the full transcripts I’m now wondering about.
>
> Does anyone have any thoughts about this? Do you download and save full
> transcripts regularly or have you done so in the past?
>
> Thanks as always for your insight!!
>
> Cristen
>
>
> Cristen Polley
> Coordinator, BC Electronic Library Network
> p. 778.782.5419 | m. 604.653.2334
> e. cristenp at bceln.ca | w. https://bceln.ca
> My pronouns are she/her/hers
>
> *Mondays - Thursdays*
>
> The BC ELN office is located on the traditional, unceded territories of
> the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.
>
>

-- 
Paul Chasen
Statewide Coordinator, Maryland AskUsNow!
Enoch Pratt Free Library/SLRC
400 Cathedral Street
Baltimore, MD  21201
443-984-4955
pchasen at prattlibrary.org
<https://askusnow.info>
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