[collaborative-vr] meeting this week - agenda items

[Caitlin Kenney]

Hi all,

I’ve been curious to know if anyone else from this group was migrating from QP to LibAnswers.

NY’s Ask Us 24/7 service went live with LibAnswers on February 28, 2020. It’s been quite a process, and we are still working out kinks. I will say that Springshare has been exceptionally helpful with this migration, and has been receptive to suggestions. Has anyone else already made the migration? Does anyone else plan to?

Caitlin

From: collaborative-vr <collaborative-vr-bounces at listsmart.osl.state.or.us> On Behalf Of Carla Steinberg Pfahl
Sent: Wednesday, March 11, 2020 9:51 AM
To: Peté, Sara <sara.pete at sos.wa.gov>
Cc: collaborative-vr at listsmart.osl.state.or.us
Subject: Re: [collaborative-vr] meeting this week - agenda items

Hi Sara and All,

I will not be able to make it to the meeting this week. We are going through an RFP process for our statewide eresources collection and we have a tremendous amount of work to do in the next 2 weeks. It's crunch time!

I hope you all are doing well. If you would like to know about how the LibAnswers migration from QP is going for us I'll give a quick update:

We have decided as a group to go live at the end of May
- our academics wanted to wait until the semester was over
- our largest public library is wrapping up another big project and wanted time to focus attention on this migration without being rushed
- my family and I were planning to go to South Korea at the beginning of May but, obviously, this has been postponed

In January I finished setting up my libraries' LibAnswers accounts and pushed some work out to them.

I followed that up with having one-on-one zoom meeting sessions with each library (just wrapping those up but now postponed for the rfp crunch)
- we went over their new account, features
- talked about the work they need to do before going live - clean up policy pages, introduce staff to their new LibAnswers subscriptions, review account profile, chat widget creation and coop fallback options, working with tickets, cooperative dashboards....

I followed the one-on-one sessions up by creating an AskMN staff resources page: https://elibrarymn.org/askmnstaff
- info for libraries under AskMN subscription
- info for libraries with their own LibAnswers subscription
- created a practice chat via the AskMN queue for easy practice chatting that can be done individually, within the library, between different libraries

This will all be followed up with a refresher training session with Maria from Springshare in late April

This has given my libraries the level of support they need going through this migration process. We are all feeling confident about the new system. I personally am really looking forward to working in LibAnswers and working the Springshare as a vendor. They have been very responsive to questions and requests.

All the best!
Carla

On Tue, Mar 10, 2020 at 3:46 PM Peté, Sara <sara.pete at sos.wa.gov<mailto:sara.pete at sos.wa.gov>> wrote:
Hi Everyone,

Here are some agenda items for this week:

Guinsly’s presentation – 15 minutes, 5 minutes questions
Updates from everyone – (last item on agenda)

Let me know what you’d like to add!

Meeting is at 11 am PST – here is the zoom link!
https://zoom.us/j/554328374?pwd=b3NIUjVuTW5TdkxvZ0I4VWl4RWRkdz09

Sara Peté | Community Outreach Librarian
Washington State Library | Office of the Secretary of State
6880 Capitol Blvd SE, Tumwater, Washington
w: 360-570-5576
sara.pete at sos.wa.gov<mailto:sara.pete at sos.wa.gov>

~connecting Washington through the power of libraries~

[wsl-logo]<https://www.sos.wa.gov/library>     [WTBBL] <http://www.wtbbl.org/>     [wsl colored social icons_Facebook - Round] <https://www.facebook.com/WashingtonStateLibrary/>    [wsl colored social icons_Twitter - Round] <https://twitter.com/WAStateLib>    [wsl colored social icons_YouTube - Round] <https://www.youtube.com/user/WAStateLibrary>    [cid:image006.png at 01D5F857.7BEED2F0] <https://www.instagram.com/washingtonstatelibrary/>



--
--
Carla Steinberg Pfahl, Librarian
Reference Outreach & Instruction / AskMN.org Coordinator
Minitex<http://www.minitex.umn.edu/> / University of Minnesota
60 Wilson Library
309 19th Ave So
Minneapolis, MN 55455
pfahl001 at umn.edu<mailto:pfahl001 at umn.edu>
<mailto:pfahl001 at umn.edu>
612-626-6845
1-800-462-5348

elibrarymn.org<https://elibrarymn.org/>
askmn.org<http://askmn.org>
ebooksmn.org<http://ebooksmn.org>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 14820 bytes
Desc: image001.png
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 5294 bytes
Desc: image002.png
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 3338 bytes
Desc: image003.png
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 3830 bytes
Desc: image004.png
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 3810 bytes
Desc: image005.png
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 4473 bytes
Desc: image006.png
URL: <https://omls.oregon.gov/pipermail/collaborative-vr/attachments/20200312/078d0781/attachment-0005.png>