[collaborative-vr] Proqctive chat widget?

Pardue, Bill bpardue at ahml.info
Tue Oct 26 15:09:54 PDT 2021


Hi,

Thanks! I'll look at those examples.

We're using Springshare's LibChat, and I've since learned that adding proactivity to our current widget is pretty simple. I guess I'd also like to know if you have stats that show a significant increase in usage from before your chat became proactive to afterwards (presuming that it wasn't always proactive).

Thanks,
Bill

Bill Pardue - Digital Services Librarian
Arlington Heights Memorial Library
847.506.2667 / bpardue at ahml.info<mailto:bpardue at ahml.info>
500 N. Dunton Avenue * Arlington Heights, IL 60004

From: Guinsly Mondesir <guinsly.mondesir at utoronto.ca>
Sent: Tuesday, October 26, 2021 5:04 PM
To: collaborative-vr at omls.oregon.gov; Pardue, Bill <bpardue at ahml.info>
Subject: Re: Proqctive chat widget?

CAUTION: This message is from someone outside of the AHML. Do not click links or open attachments unless you were expecting this email!!!

Hi Bill,

Thanks for reaching out!

  *   We'd like to just see how a proactive widget appears in a site's design.

     *   Which Chat platform software are you using? LibraryH3lp, LibChat...

        *   The interface design might slightly change depending on the software

     *   We are using LibraryH3lp

        *   This is an example<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flibrary.ryerson.ca%2f&c=E,1,dLOGwxxq5yILuPw-hTXP8bhFIK9uY4Nil0D45yDDxmOiSm9on70wwWoy6TM3Ac0hC6TKAkdRlBAasfntFIRjtG2V76ffhNeSTzB99X5eOAQFTa4,&typo=1> of a chat widget (15 sec).
        *   There is also what LibraryH3lp calls a Chat Tab<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flibrary.mcmaster.ca%2f&c=E,1,rSj_ip219OHa56yZXMOAWtnONv-Yl6vx9Y-ofTcsTMBSBStHnzVY-K-4mqO5A2rq2F14cSevbUkkDhxmUrk52zkumW6JhxQ2LQ3im75-osNZI7W-_LWi-4iG&typo=1> that looks like a proactive chat but doesn't behave like it.
Regards,
Guinsly



Guinsly Mondésir, BSc, MLIS

Virtual Reference Librarian

Bibliothécaire attaché au service de référence virtuelle



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________________________________
From: collaborative-vr <collaborative-vr-bounces at omls.oregon.gov<mailto:collaborative-vr-bounces at omls.oregon.gov>> on behalf of Pardue, Bill via collaborative-vr <collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>>
Sent: October 13, 2021 5:59 PM
To: collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov> <collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>>
Subject: [collaborative-vr] Proqctive chat widget?

Hi all,

I'm mostly a lurker now--we're no longer part of a chat consortium, but it's nice to keep an eye on things.

Anyway, a fellow staff member has asked about libraries using proactive pop-up chat widgets, which appear after a certain amount of time on a site page.

I think NCLive used to do that, but I don't see that happening anymore. Is anyone else doing it? We'd like to just see how a proactive widget appears in a site's design.

Thanks,
Bill Pardue

Bill Pardue Digital Services Librarian
847.506-2667 * bpardue at ahml.info<mailto:bpardue at ahml.info>
500 N. Dunton Avenue * Arlington Heights, IL 60004
www.ahml.info<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.ahml.info%2f&c=E,1,_ExbGsZAa3MG2BLz0R6WEypA48LpWLgoghn5HzrjduT-eqH5EDaMUkXbZyJE9FssHVG7e1Hp2Xr_8Byb475I8bdBEMki75UfY2Pyrnig_4NBNyE5NDK4UQ,,&typo=1>
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