[collaborative-vr] scrubbing?

Thu Aug 11 09:00:41 PDT 2022

Hi Sara,

AskMN's policy is very similar to Answerland's. We scrub after 90 days - no
patron/librarian info or transcripts are retained but we do keep the stats.

Carla

On Wed, Aug 10, 2022 at 3:35 PM COX Jennifer * SLO via collaborative-vr <
collaborative-vr at omls.oregon.gov> wrote:

> Sara,
>
>
>
> Answerland uses Springshare LibAnswers and scrubs after 90 days. We are
> set up to do this weekly on Sunday nights. We scrub all the info(meaning
> there is no names, contact info or transcript data retained) but we do
> retain the statistics related to it. So we counting of the chat or
> resulting ticket. If you would like any other details, I’m happy to share
> them directly with you.
>
>
>
> Sincerely,
>
>
>
>
>
> *Jennifer Cox, MLIS (she/her) *
>
> Virtual Reference Coordinator, Library Support & Development Services
>
> State Library of Oregon
>
> *jennifer.cox at slo.oregon.gov <jennifer.cox at slo.oregon.gov>* | 971-600-4992
> www.oregon.gov/library/libraries
>
> Follow us: Facebook <http://fb.me/StateLibraryOR> | Twitter
> <https://twitter.com/StateLibraryOR> | Instagram
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> <https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured>
>
>
>
>
>
>
>
> *From:* collaborative-vr <collaborative-vr-bounces at omls.oregon.gov> *On
> Behalf Of *Peté, Sara via collaborative-vr
> *Sent:* Wednesday, August 10, 2022 12:54 PM
> *To:* collaborative-vr at omls.oregon.gov
> *Subject:* [collaborative-vr] scrubbing?
>
>
>
> I feel like I ask this question every few months so forgive me for asking
> again but could you let me know about your schedule for scrubbing info?
>
>
>
> AskWA uses LibAnswers/LibChat, so we can scrub Patron Info and we can
> scrub Full Info.
>
>
>
> Do you scrub Patron Info?
>
> If yes, after what period of time and which specific elements do you scrub?
>
>
>
> Do you scrub full chat/email info?
>
> If yes, after what period of time?
>
>
>
> Thanks!
>
>
>
> *Sara Peté *(she/her)| *Community Outreach Librarian*
>
> AskWA: Statewide Virtual Reference Cooperative
> <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Faskwa.libanswers.com%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=0%2FaIVNObKnwXfCD5mvNnSAHqjf1Bg3K1eZhzXQK9mm4%3D&reserved=0>,
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> <https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.washingtoncenterforthebook.org%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=lzze1hZPAzK8A6JRxaHK%2FUuO6F%2BREiafVpwcCoqT1%2BY%3D&reserved=0>,
> WSL Social Media
>
> Washington State Library | Office of the Secretary of State
>
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>
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>
> Sara.Pete at sos.wa.gov
>
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-- 
-- 
Carla Steinberg Pfahl, Librarian
Outreach & Instruction / AskMN.org Coordinator
Minitex <http://www.minitex.umn.edu/> / University of Minnesota
60 Wilson Library
309 19th Ave So
Minneapolis, MN 55455
pfahl001 at umn.edu
<pfahl001 at umn.edu>
Office: 612-626-6845 (voicemail only)
Currently WFH: 612-432-7025
1-800-462-5348

elibrarymn.org
askmn.org
ebooksmn.org

*I acknowledge that the University of Minnesota – Twin Cities is located on
the traditional, ancestral, and contemporary lands of the Daḳota people. *
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