[collaborative-vr] New member to the Collaborative Virtual Reference Coordinators Listserv

[COX Jennifer * SLO]

Good Afternoon,

I'm pleased to introduce to you another new Canadian member to the listserv.

Allison comes to us from Calgary, Alberta.  She is a Librarian at Calgary Public Library and oversees the virtual reference service, Library Hotline. Library Hotline is a centralized service including phone, chat, and email communication options. And all initial patron contact goes through the hotline and is addressed or referred internally or externally.

This listserv group was recommenced to Allison by way of Jan Dawson, an Area Manager from Toronto Public Library. Jan shared that this is a cooperative learning space, which is appealing since Allison is new to overseeing the Library Hotline service at Calgary Public Library and would love to learn from others with similar responsibilities and experiences.

Allison is interested in getting to know more about system-wide virtual reference service, get ideas and inspiration for ideal practices, approaches, etc. to all facets of this service, including platforms, training, and service delivery. She is curious about the members of this group and values the ability to propose questions to the group, reading questions posed and answers from others, and sharing her experiences.

Please welcome Allison!

Sincerely,


Jennifer Cox, MLIS (she/her)
Virtual Reference Coordinator, Library Support & Development Services
State Library of Oregon
jennifer.cox at slo.oregon.gov<mailto:jennifer.cox at slo.oregon.gov> | 971-600-4992
www.oregon.gov/library/libraries<https://www.oregon.gov/library/libraries>
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