[collaborative-vr] Generic login

[Guinsly Mondesir]

Hello Kelly

Thank you for providing this information.

At Ask a Librarian (Scholars Portal), our operators can access a list of 'dummy log-ins' within our chat service software and on our in-house documentation server, both of which are password protected.

Currently, we haven't encountered any browser caching issues with our EzProxy login credentials. While we're comfortable using EzProxy, we're also considering the potential benefits of utilizing other technologies like Shibboleth or OpenAthens.

Regarding your mention of libraries opting out for internal tech policy reasons, I understand that this means operators from other libraries may not have access to the e-resources of those libraries.
Currently, we are trying that as we want to maintain the collaborative aspect of the chat service.

Thank you again for your insights.

Regards,



Guinsly Mondésir, BSc, MLIS

Virtual Reference Librarian

Bibliothécaire attaché au service de référence virtuelle



Ask a Librarian coordinator & <odesi<https://search2.odesi.ca/#/>> support

Scholars Portal, Ontario Council of University Libraries

guinsly at scholarsportal.info

https://ask.scholarsportal.info/

Tel: 416-978-6191

pronouns: he/his
[cid:ce176e75-866e-4f15-9831-575741f9046d]
________________________________
De : Kelly Doty <kelly at tblc.org>
Envoyé : 16 février 2024 08:48
À : Guinsly Mondesir <guinsly.mondesir at utoronto.ca>
Cc : collaborative-vr at omls.oregon.gov <collaborative-vr at omls.oregon.gov>
Objet : Re: [collaborative-vr] Generic login

Vous ne recevez pas souvent de courriers de la part de kelly at tblc.org. Découvrez pourquoi cela est important<https://aka.ms/LearnAboutSenderIdentification>
Hi Guinsly,

Ask a Librarian Florida participating libraries can provide "dummy log ins" for their institution. We have a password protected website with resources for the program that houses an alphabetical list of participating libraries with important information that patrons may come to the service to ask about. If a library opts to use a dummy log in, they create a general account in their own system and share the log in on that database.

We make a note on each entry to not share this information with patrons because we don't want them to utilize an unrestricted account. Here's the language we use for helping with Proxy and Browser Caching issues that may keep someone from signing in to multiple institutions if they're helping more than one student:

"Visit [link to database list] and do a search. You should gain access to all of our resources. It may be a good idea to delete all browser cache after each AAL session just so the token is reset for the next librarian and please remember to log out after each session!"

We do have libraries who opt out for internal tech policy reasons.

On Thu, Feb 15, 2024 at 4:18 PM Guinsly Mondesir via collaborative-vr <collaborative-vr at omls.oregon.gov<mailto:collaborative-vr at omls.oregon.gov>> wrote:
Hi everyone,

Our consortium is currently conducting a review of our access management procedures for electronic resources, particularly in situations where a non-local operator must access e-resources located at a different institution within the consortium to assist a student via our chat service. Our service use generic login. Meaning that each institution has generic login which helps a non-local operator access e-resource to assist a student.

Does your chat service involve operators needing to access multiple institutions, each of which requires specific access? We would like to understand your experience to potentially create a best practice document for managing this.

Regards,


Guinsly Mondésir, BSc, MLIS

Virtual Reference Librarian

Bibliothécaire attaché au service de référence virtuelle



Ask a Librarian coordinator & <odesi<https://search2.odesi.ca/#/>> support

Scholars Portal, Ontario Council of University Libraries

guinsly at scholarsportal.info<mailto:guinsly at scholarsportal.info>

https://ask.scholarsportal.info/

Tel: 416-978-6191

pronouns: he/his
[cid:ii_18db225d556957874891]
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