[collaborative-vr] AI and transcripts

Cristen Polley cristenp at bceln.ca
Thu Mar 28 09:00:17 PDT 2024


Hi Sara,

Thanks for your question. AskAway as a collaborative service currently does not analyze chat transcripts on a regular basis. It is up to the individual institution if they would like to review transcripts, and the Admin Centre can support that if needed.

AskAway has information about how transcripts will be used in the AskAway Privacy Notice: https://askaway.org/content/askaway-privacy-notices (see under Personal Information Collection Notice). Recently, a group of researchers used AskAway transcripts to do research and published this paper, which may be helpful: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30291

If you have any questions about the Admin Centre’s role when it comes to transcripts or with the research shared above, I’d be happy to meet and chat more about it.

Thanks,
Cristen

Cristen Polley (she/her)
Librarian
BC Electronic Library Network
604.653.2334 | cristenp at bceln.ca<mailto:cristenp at bceln.ca>
Available Tuesday-Friday

The BC ELN office is located on the traditional and unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.


From: collaborative-vr <collaborative-vr-bounces at omls.oregon.gov> on behalf of "Peté, Sara via collaborative-vr" <collaborative-vr at omls.oregon.gov>
Reply-To: "Peté, Sara" <sara.pete at sos.wa.gov>
Date: Wednesday, March 20, 2024 at 1:06 PM
To: "collaborative-vr at omls.oregon.gov" <collaborative-vr at omls.oregon.gov>
Subject: [collaborative-vr] AI and transcripts

Hi Everyone!

I’ve got a question about your chat analysis methods.

Do you do chat analysis regularly or is this something done individually by libraries within your co-ops?
If you do chat analysis what are the steps you take and how often do you do this?

Is anyone using any AI tools to help analyze your data?
For example, feeding it raw transcripts and asking it to find trends type of thing?
If yes, what are your steps for ensuring privacy?

Sara Peté (she/her)| Community Outreach Librarian
Washington Center for the Book<http://www.washingtoncenterforthebook.org/> (Director), WSL Social Media, AskWA: Statewide Virtual Reference Cooperative<https://askwa.libanswers.com/>
Washington State Library | Office of the Secretary of State
6880 Capitol Blvd SE, Tumwater, Washington
c: 360-480-1005
Sara.Pete at sos.wa.gov<mailto:Sara.Pete at sos.wa.gov>
[Email_SecStateWA_Library]<https://www.sos.wa.gov/library/>
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