[collaborative-vr] Cooperative Question

Caitlin Kenney ckenney at wnylrc.org
Mon May 6 11:41:11 PDT 2024


Hi all,

I think a few of your cooperatives are also hosted on Springshare. I'm at a bit of an impasse with them. I ran into an issue last week where I was trying to help a member library locate and download transcripts for some statistics she is trying to keep. She has a separate LibAnswers system so I can only do so much as I cannot access that system.

I have repeatedly asked Springshare why I'm not able to view transcripts for all libraries in my cooperative, regardless of separate LibAnswers systems. This is something that has come up multiple times and I've never received a satisfactory answer. This time the party line is to tell me that I would need someone from that institution to create me an login for that institution's LibAnswers system. Has anyone else experience this issue? How do you get around it? I just find it a little frustrating because while everything else in LibAnswers is an improvement over QuestionPoint, this specific barrier has been a detriment.

All best, Caitlin

Caitlin Kenney
Reference & Research Services Coordinator
Statewide Administrator & Project Manager for Ask Us 24/7

Western New York Library Resources Council (WNYLRC)
Airport Commerce Park East
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Cheektowaga, NY 14225<https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g>
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