[ODLC] Libby Authentication Weirdness?

Thu Aug 8 16:40:50 PDT 2024

Thanks for the info, Michael! It's nice to know it's not just us, though I'm learning that it goes even beyond ODLC to libraries across the country. Overdrive is working on this and hopefully we'll get to the bottom of it soon.

Best,

Laurin Arnold | she, her, hers

Collection Development Manager

Jackson County Library Services

541.774.6573

jcls.org

________________________________

Jackson County Library Services acknowledges that its libraries are located within the traditional lands of the Cow Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta, Takelma, and Latgawa people, whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde. JCLS is committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage you to learn more about the land you reside on. For more information, go to jcls.org/land.<http://jcls.org/land>

________________________________
From: Hanson, Michael <Michael.Hanson at corvallisoregon.gov>
Sent: Tuesday, August 6, 2024 2:08 PM
To: odlc at omls.oregon.gov <odlc at omls.oregon.gov>; Kris Wiley <KWiley at cityofroseburg.org>
Cc: Laurin Arnold <LArnold at jcls.org>
Subject: RE: Libby Authentication Weirdness?

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Hi Laurin,

I believe we have had a few patrons complain of this problem, but it has been a while. Seems it’s been within the past year, since we switched to Koha, like you all are using, so I wonder if it’s possible that there is a process that happens in the evening that causes verification issues.

Michael Hanson (he/him)

Public Services Librarian

541-766-6486

Corvallis-Benton County Public Library

645 NW Monroe Ave.

Corvallis, OR 97330

Enrich | Excite | Explore

________________________________

From: Odlc <odlc-bounces at omls.oregon.gov<mailto:odlc-bounces at omls.oregon.gov>> on behalf of Kris Wiley <kwiley at roseburgor.gov<mailto:kwiley at roseburgor.gov>>
Sent: Monday, August 5, 2024 4:33 PM
To: odlc at omls.oregon.gov<mailto:odlc at omls.oregon.gov> <odlc at omls.oregon.gov<mailto:odlc at omls.oregon.gov>>; Laurin Arnold <LArnold at jcls.org<mailto:LArnold at jcls.org>>
Cc: support at overdrive.com<mailto:support at overdrive.com> <support at overdrive.com<mailto:support at overdrive.com>>; Holly Kabat <hkabat at overdrive.com<mailto:hkabat at overdrive.com>>
Subject: Re: [ODLC] Libby Authentication Weirdness?

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Hi, Laurin,

You are the first to report this issue to me. I'm including folks at OverDrive into this conversation so they can weigh in.

Thanks!

Kris Wiley

ODLC Chair, 2024-25

Roseburg Public Library

________________________________

From: Odlc <odlc-bounces at omls.oregon.gov<mailto:odlc-bounces at omls.oregon.gov>> on behalf of Laurin Arnold via Odlc <odlc at omls.oregon.gov<mailto:odlc at omls.oregon.gov>>
Sent: Monday, August 5, 2024 4:10 PM
To: odlc at omls.oregon.gov<mailto:odlc at omls.oregon.gov> <odlc at omls.oregon.gov<mailto:odlc at omls.oregon.gov>>
Subject: [ODLC] Libby Authentication Weirdness?

Hi folks,

We have had at least 3 patrons say that they have been unable to use Libby after 10pm. They will receive a "please verify" message and the card verification fails, no matter how many times it happens. These patrons have had no issues during the day and we have no reason to believe that it is our ILS.

We are doing some fact-finding at the moment, seeing if other staff have experienced this themselves or heard about it from patrons, looking for any commonalities. I'm curious, are any of you/your patrons experiencing this issue?

Thanks!

Laurin Arnold | she, her, hers

Collection Development Manager

Jackson County Library Services

541.774.6573

jcls.org

________________________________

Jackson County Library Services acknowledges that its libraries are located within the traditional lands of the Cow Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta, Takelma, and Latgawa people, whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde. JCLS is committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage you to learn more about the land you reside on. For more information, go to jcls.org/land.<http://jcls.org/land>

Notice: Please note my email address has changed. Please update your records.

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