[or-roots] Ancestry.com

[Sue Steward]

I got this message from Ancestry a couple of days ago.


----- Original Message ----- 
From: Ancestry.com 
Sent: Thursday, January 15, 2009 11:10 AM
Subject: Update from Ancestry.com


     
     
      Ancestry.com has been experiencing
      technical difficulties. 
      We apologize for any inconvenience you may have experienced over the past few days due to parts of Ancestry.com being intermittently unavailable or slow.

      Your family history is our top priority and we're committed to providing you with the highest level of service.

      We have been working around the clock to fix these problems and we believe that things have stabilized. To help further, we installed new hardware this week. We are continuing to monitor the site and will immediately work to rectify any issues that may occur.

      We appreciate your patience as we resolve these issues on Ancestry.com as quickly as possible.

      Andrew Wait 
      GM and SVP Ancestry.com 
     

  ----- Original Message ----- 
  From: cklooster at aol.com 
  To: or-roots at listsmart.osl.state.or.us 
  Sent: Friday, January 16, 2009 10:58 PM
  Subject: Re: [or-roots] Ancestry.com


  Ancestry.com...the site you love to hate...or hate to love.  If they are actually blaming their recent woes on AOL or Firefox, they're delusional.  I have Explorer7 and have been experiencing the same frustration as others posting on this list.  Some of the problems seems to have been resolved, but last night Ancestry wouldn't open several census pages ("try again later") and returned a "This individual is not listed on Worldwide Tree" statement for several different people who were identified on the trees in the search function.  Parts of the site were working but other parts obviously were not.  The website continues to be slow-slow-slow to load.  I suspect that they've outgrown their technical capabilities and are trying to play catch-up.  I continue to be frustrated with their search function that returns a bazillion people no matter how restrictive you set the search parameters.  I do think it is worthwhile to keep giving them feedback about the aspects of the site that are less than stellar.  The areas that are identified as problematic by the most people will undoubtedly get the most attention...squeaky wheel and all that.  

  Carla
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