[or-roots] Ancestry.com

[Barbara Herring]

I received the same message from Ancestry so they seem to, at least, be aware of the problem. 



Barbara H. 


----- Original Message ----- 
From: "Sue Steward" <ssteward at ccountry.net> 
To: "or-roots mail list" <or-roots at listsmart.osl.state.or.us> 
Sent: Saturday, January 17, 2009 7:39:59 AM GMT -08:00 US/Canada Pacific 
Subject: Re: [or-roots] Ancestry.com 



I got this message from Ancestry a couple of days ago. 


----- Original Message ----- 
From: Ancestry.com 
Sent: Thursday, January 15, 2009 11:10 AM 
Subject: Update from Ancestry.com 


ancestry.comAncestry.com has been experiencing 
technical difficulties. 


We apologize for any inconvenience you may have experienced over the past few days due to parts of Ancestry.com being intermittently unavailable or slow. 

Your family history is our top priority and we’re committed to providing you with the highest level of service. 

We have been working around the clock to fix these problems and we believe that things have stabilized. To help further, we installed new hardware this week. We are continuing to monitor the site and will immediately work to rectify any issues that may occur. 

We appreciate your patience as we resolve these issues on Ancestry.com as quickly as possible. 

Andrew Wait 
GM and SVP Ancestry.com
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