[or-roots] or-roots Digest, Vol 21, Issue 11

Sat Jan 17 14:23:22 PST 2009

I am now able to get into ancestry, as I stated.  I however didn't check the speed, which is slooooow.  A friend suggested that I ask for my time to be extended for the down time.  Thanks,  Laura

From: or-roots-request at listsmart.osl.state.or.us
Subject: or-roots Digest, Vol 21, Issue 11
To: or-roots at listsmart.osl.state.or.us
Date: Sat, 17 Jan 2009 12:00:10 -0800

Send or-roots mailing list submissions to
	or-roots at listsmart.osl.state.or.us

To subscribe or unsubscribe via the World Wide Web, visit
	http://listsmart.osl.state.or.us/mailman/listinfo/or-roots
or, via email, send a message with subject or body 'help' to
	or-roots-request at listsmart.osl.state.or.us

You can reach the person managing the list at
	or-roots-owner at listsmart.osl.state.or.us

When replying, please edit your Subject line so it is more specific
than "Re: Contents of or-roots digest..."

--Forwarded Message Attachment--
From: cklooster at aol.com
To: or-roots at listsmart.osl.state.or.us
Date: Sat, 17 Jan 2009 01:58:09 -0500
Subject: Re: [or-roots] Ancestry.com

Ancestry.com...the site you love to hate...or hate to love.  If they are actually blaming their recent woes on AOL or Firefox, they're delusional.  I have Explorer7 and have been experiencing the same frustration as others posting on this list.  Some of the problems seems to have been resolved, but last night Ancestry wouldn't open several census pages ("try again later") and returned a "This individual is not listed on Worldwide Tree" statement for several different people who were identified on the trees in the search function.  Parts of the site were working but other parts obviously were not.  The website continues to be slow-slow-slow to load.  I suspect that they've outgrown their technical capabilities and are trying to play catch-up.  I continue to be frustrated with their search function that returns a bazillion people no matter how restrictive you set the search parameters.  I do think it is worthwhile to keep giving 
 them feedback about the aspects of the site that are less than stellar.  The areas that are identified as problematic by the most people will undoubtedly get the most attention...squeaky wheel and all that.  

Carla

-----Original Message-----

From: JOHN LAURA MCKINNEY birdman_326 at msn.com

Hi, folks.  I called ancestry, and they told me that folks using aol or firefox has been an issue since updating.  They had me load int. explorer 7 and now I can get in.  Thanks,  Laura

A Good Credit Score is 700 or Above.  See yours in just 2 easy steps! 

--Forwarded Message Attachment--
From: lechevrier at earthlink.net
To: or-roots at listsmart.osl.state.or.us
Date: Sat, 17 Jan 2009 00:07:18 -0800
Subject: Re: [or-roots] Ancestry.com

cklooster at aol.com wrote:

> Ancestry.com...the site you love to hate...or hate to love.  

Sounds like they are following the sterling example set by Yahoo!

Bill Strickland

--Forwarded Message Attachment--
From: ssteward at ccountry.net
To: or-roots at listsmart.osl.state.or.us
Date: Sat, 17 Jan 2009 07:39:59 -0800
Subject: Re: [or-roots] Ancestry.com

I got this message from Ancestry a couple of days 
ago.

----- Original Message ----- 
From: Ancestry.com 
Sent: Thursday, January 15, 2009 11:10 AM
Subject: Update from Ancestry.com

    Ancestry.com 
      has been experiencing
technical difficulties.

      We apologize for any inconvenience you may have experienced over the 
      past few days due to parts of Ancestry.com being intermittently 
      unavailable or slow.
      Your family history is our top priority and we’re committed to 
      providing you with the highest level of service.
      We have been working around the clock to fix these problems and we 
      believe that things have stabilized. To help further, we installed new 
      hardware this week. We are continuing to monitor the site and will 
      immediately work to rectify any issues that may occur.
      We appreciate your patience as we resolve these issues on Ancestry.com 
      as quickly as possible.
      Andrew Wait 
GM and SVP Ancestry.com 

  ----- Original Message ----- 
  From: 
  cklooster at aol.com 
  To: or-roots at listsmart.osl.state.or.us 

  Sent: Friday, January 16, 2009 10:58 
  PM
  Subject: Re: [or-roots] 
Ancestry.com

Ancestry.com...the site you love to hate...or hate to 
  love.  If they are actually blaming their recent woes on AOL or Firefox, 
  they're delusional.  I have Explorer7 and have been experiencing the same 
  frustration as others posting on this list.  Some of the problems seems 
  to have been resolved, but last night Ancestry wouldn't open several census 
  pages ("try again later") and returned a "This individual is not listed on 
  Worldwide Tree" statement for several different people who were 
  identified on the trees in the search function.  Parts of the site were 
  working but other parts obviously were not.  The website continues to be 
  slow-slow-slow to load.  I suspect that they've outgrown their technical 
  capabilities and are trying to play catch-up.  I continue to be 
  frustrated with their search function that returns a bazillion people no 
  matter how restrictive you set the search parameters.  I do think it is 
  worthwhile to keep giving them feedback about the aspects of the site that are 
  less than stellar.  The areas that are identified as problematic by the 
  most people will undoubtedly get the most attention...squeaky wheel 
  and all that.  

Carla

--Forwarded Message Attachment--
From: Kith-n-Kin at cox.net
To: or-roots at listsmart.osl.state.or.us
Date: Sat, 17 Jan 2009 08:57:16 -0700
Subject: Re: [or-roots] Ancestry.com

I
rarely have a problem of “too many hits” when I look someone up – unless, of
course, there are a bazillion of them.

Could
you give us a name and parameters so we can try to replicate what’s happening?
I’ve not been able to figure out what the problem is.

Pat
(in Tucson)

From:
or-roots-bounces at listsmart.osl.state.or.us
[mailto:or-roots-bounces at listsmart.osl.state.or.us] On Behalf Of cklooster at aol.com

Sent: Friday, January 16, 2009 11:58 PM

To: or-roots at listsmart.osl.state.or.us

Subject: Re: [or-roots] Ancestry.com

Ancestry.com...the site you
love to hate...or hate to love.  If they are actually blaming their recent
woes on AOL or Firefox, they're delusional.  I have Explorer7 and have
been experiencing the same frustration as others posting on this list. 
Some of the problems seems to have been resolved, but last night Ancestry
wouldn't open several census pages ("try again later") and returned a
"This individual is not listed on Worldwide Tree" statement
for several different people who were identified on the trees in the search
function.  Parts of the site were working but other parts obviously were
not.  The website continues to be slow-slow-slow to load.  I suspect
that they've outgrown their technical capabilities and are trying to play
catch-up.  I continue to be frustrated with their search function that
returns a bazillion people no matter how restrictive you set the search
parameters.  I do think it is worthwhile to keep giving them feedback
about the aspects of the site that are less than stellar.  The areas that
are identified as problematic by the most people will undoubtedly get the most
attention...squeaky wheel and all that.  

Carla

-----Original Message-----

From: JOHN LAURA MCKINNEY birdman_326 at msn.com

Hi, folks.  I called
ancestry, and they told me that folks using aol or firefox has been an issue
since updating.  They had me load int. explorer 7 and now I can get
in.  Thanks,  Laura

A Good Credit Score is 700 or
Above. See
yours in just 2 easy steps! 

--Forwarded Message Attachment--
From: barbhg1221 at comcast.net
To: or-roots at listsmart.osl.state.or.us
Date: Sat, 17 Jan 2009 16:34:58 +0000
Subject: Re: [or-roots] Ancestry.com

I received the same message from Ancestry so they seem to, at least, be aware of the problem.

Barbara H.

----- Original Message -----
From: "Sue Steward" <ssteward at ccountry.net>
To: "or-roots mail list" <or-roots at listsmart.osl.state.or.us>
Sent: Saturday, January 17, 2009 7:39:59 AM GMT -08:00 US/Canada Pacific
Subject: Re: [or-roots] Ancestry.com

I got this message from Ancestry a couple of days ago.

----- Original Message ----- 
From: Ancestry.com 
Sent: Thursday, January 15, 2009 11:10 AM
Subject: Update from Ancestry.com

Ancestry.com has been experiencing
technical difficulties.

We apologize for any inconvenience you may have experienced over the past few days due to parts of Ancestry.com being intermittently unavailable or slow.
Your family history is our top priority and we’re committed to providing you with the highest level of service.
We have been working around the clock to fix these problems and we believe that things have stabilized. To help further, we installed new hardware this week. We are continuing to monitor the site and will immediately work to rectify any issues that may occur.
We appreciate your patience as we resolve these issues on Ancestry.com as quickly as possible.
Andrew Wait 
GM and SVP Ancestry.com 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/or-roots/attachments/20090117/305d2935/attachment.html>