[collaborative-vr] Using chat transcripts as research data

[Julie Strange]

Hi! Former head of Maryland AskUsNow! here. Apparently there was a reason
I’ve been lurking on this list for so many years.

YES! There were one or two OCLC research projects lead by Marie Radford and
Lynn Conway doing exactly this. (
https://www.oclc.org/research/publications/2011/synchronicity.html)  I
worked in their first project as a grad student but wasn’t in charge of the
scrubbing but I’m fairly sure we were given pre-scrubbed transcripts
directly from Susan McGlamery’s team at QuestionPoint. I’d recommend
reaching out to Dr. Radford.

When we used transcripts at AUN for training, etc there were far less of
them and we scrubbed the old fashioned way- cutting and pasting. Lol.

 Hope this is helpful!
~Julie Strange

On Fri, Mar 19, 2021 at 2:50 PM Cristen Polley via collaborative-vr <
collaborative-vr at omls.oregon.gov> wrote:

> Hi Collaborative VR folks,
>
> I’m wondering if any of your services have had researchers use chat
> transcripts as data in research projects?
>
> If so, did you use or develop any scripts for scrubbing personal
> information from the transcripts before they were used for research? Or did
> you use other methods for removing personal info?
>
> I’d be interested in hearing from you about how you went about this!
>
> Thanks and hope you all have a great weekend,
> Cristen
>
> *Cristen Polley*
> Coordinator
> BC Electronic Library Network
> 604.653.2334
> cristenp at bceln.ca
> she/her
>
> The BC ELN office is located on the traditional, unceded territories of
> the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.
>
>
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